Specialist, Data Center Site Operations

ST Telemedia Global Data Centres; Cikarang; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

ST Telemedia Global Data Centers (STT GDC) invites applications for an entry-level Data Center Operations Associate in Indonesia. You will manage large-scale in-country data centre infrastructure, monitor 24x7 operations, and support incident response in shifts.

Requirements include a Diploma or ITE certificate in computing/electrical/mechanical engineering, 1 year in 24x7 DC or fresh graduate with relevant qualifications; strong English and Bahasa Indonesia; familiarity with M&E and DC

Qualifications

• Minimum Diploma in Computing/Electrical/Mechanical Engineering or related field.
• ITE Certificate or equivalent in Computing/Electrical/Mechanical.
• 1 year of relevant work experience in 24x7 DC or facility operations, or fresh graduate with relevant qualifications.
• Knowledge of M&E and DC facilities related systems.
• Strong written and verbal English and Bahasa Indonesia.
• Certifications such as ITIL, LEED, ISO 20000/22301/27001 are a plus.
• Willing to rotate shifts and standby recall when required.

Responsibilities

• Manages and services large scale 'in-country' data centre infrastructure to ensure 24x7 operations in rotating shifts.
• Monitors data centre services 24x7 and supports incident responses within SLA.
• Documents requests and incidents on the internal ticketing system.
• Ensures ITIL process conformance for incident, problem and change management.
• Implements safety, security and customer support policies and procedures.
• Coordinates with contractors and vendors and inspects completed work.
• Plans preventive and reactive maintenance with minimal service disruption.
• Participates in internal and external audits and generates required reports.

Skills

English proficiency

Bahasa Indonesia proficiency

Electrical knowledge

Mechanical knowledge

DC facilities

ITIL familiarity

Education

Diploma in Computing/Electrical/Mechanical Engineering

ITE Certificate in Computing/Electrical/Mechanical

Job description

Be part of a global leader in data center solutions

ST Telemedia Global Data Centers (STT GDC) is a data center provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STT GDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Key Duties and Responsibilities

Manages and services large scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.

Supports the organisation's data centre services through active 24x7 monitoring of the infrastructure.

• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA.
• Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the Management.

Requirements

• Minimum Diploma in Computing/Electrical/Mechanical Engineering or related field
• Has ITE Certificate or equivalent in Computing/Electrical/Mechanical
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-paced environment
• Excellent verbal and written English & Bahasa
• Possess relevant facilities management and/or data centre related certifications, such as ITIL,
• Broad knowledge in cloud technology, network, data centre facilities, system applications and related IT systems.
• Familiar with certifications standards, such as LEED Gold, ISO 20000 / 22301 / 27001, Uptime Institute Tier III, etc
• Open to rotating shifts and capable of adapting to different schedules
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary