組長 Shift Leader

Five Guys HK Limited; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Benefits offered by this job

Weekly Incentive

Discretionary Bonus

Flexible Working Hours

Medical & Dental Insurance

Staff Meal

Job summary

Five Guys HK Limited is seeking a Shift Leader to supervise daily restaurant operations and train Crew Members, stepping in for the Restaurant Manager when needed.

You will ensure food preparation meets company standards, manage schedules, and help with safety compliance and onboarding. Ideal candidates have 1–2 years of supervisory experience in food service or retail and strong communication skills.

Qualifications

• 1–2 years supervisory experience in food service or retail required.
• Excellent written and verbal communication skills.
• Ability to read, analyze and interpret business memos.
• Basic business math skills.
• Problem solving and decision-making skills; flexible and adaptable.
• Basic computer skills to operate POS systems.
• Ability to stand for long periods and lift supplies.
• Exposure to hot equipment and oil.

Responsibilities

• Lead Crew Members and direct daily operations in the absence of the Restaurant Manager.
• Supervise and train employees, open/close store, manage breaks and shift changes.
• Motivate and coach Crew Members; assist training of new Crew Members.
• Perform Crew Member tasks (runner, order taker, dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier).
• Work as a team player to support other employees.
• Assist General Manager with scheduling, ordering, and team development.
• Ensure OSHA, health codes and company safety policies are followed.
• Maintain preventative maintenance for facility, equipment, and grounds.
• Assist General Manager in recruiting, interviewing, and hiring Crew Members.
• Maintain fast, accurate and outstanding service and ensure product consistency.

Skills

Supervisory experience

Strong communication

Flexible/adaptable

POS experience

Tools

POS systems

Job description

Shift Leaders are trained to perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management, inventory management, financial accountability, and other duties as required or assigned.

Key responsibilities

Lead Crew Members and direct all daily operations of the restaurant in the absence of the Restaurant Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports

Motivate and coach Crew Members, and assist in the training of new Crew Members

Excel in performing all Crew Member tasks including: runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier

Work as a team player to support other employees in completing their tasks

Assist General Manager in day to day operations with tasks including scheduling, ordering, and team development

Ensure that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed

Ensure the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance

Assist General Manager in recruiting, interviewing, and hiring of Crew Members

Maintain fast, accurate and outstanding service, ensure an excellent customer experience, and make sure all products are consistent with company standards

About you

1-2 years of supervisory experience in a food service or retail environment preferred

Excellent written, verbal and group communication skills

Ability to read, analyze, create and interpret general business memos and documents

Basic business math skills

Strong problem solving and decision-making skills, and the ability to be flexible and adapt in any situation

Basic computer skills required to operate POS (cash registers) systems

Ability to stand for long periods on hard surfaces, occasionally in warm temperatures

Ability to lift supplies and materials extensively

Ability to work with constant exposure to hot equipment and oil

• Weekly Incentive
• Discretionary Bonus
• Flexible Working Hours
• Medical & Dental Insurance
• Staff Meal