Workspace Operations Lead — Facilities & Experience

JLL; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

JLL in Hong Kong is seeking a facilities professional to oversee site operations, ensure high standards of maintenance, and manage health and safety procedures. You will liaise with clients, landlords, and authorities to ensure seamless operations, while delivering value through procurement, contracts, and financial controls.

The ideal candidate has a Bachelor’s degree in a related field and at least 4 years of facilities or property management experience.

Qualifications

• Bachelor’s degree in Facility Management, Property Management, or a related field preferred.
• Minimum 4 years of experience in facilities, property management, hospitality or related field.
• Experience liaising with local / government agencies / landlords regarding operations, lease management and contractual services.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Good command of both spoken and written English and Cantonese.
• Proficient in Microsoft Office and facility management software.
• Knowledge of building systems and maintenance practices.
• Independent, self-motivated, flexible, responsible and willing to work under pressure.

Responsibilities

• Oversee site operations, implement best practices and maintain high standards for preventative and corrective maintenance, including 24/7 emergency support
• Manage client relationships and stakeholder expectations, ensure excellent customer service and effective communication across all levels
• Implement and manage health and safety procedures, ensure compliance with statutory regulations and maintain a safe working environment
• Oversee procurement and vendor management, ensuring timely service delivery within budget and in accordance with client and JLL guidelines
• Manage contracts, monitoring expiry dates, initiating re-procurement when necessary, and ensuring best value for the client
• Support financial management, meeting targets and control requirements while ensuring proper account payable procedures are followed
• Provide administrative support to the Facility Manager as needed

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

English and Cantonese bilingual

Building systems knowledge

Independent / self-motivated

Ability to work under pressure

Education

Bachelor’s degree in Facility Management, Property Management, or a related field

Tools

Microsoft Office

Facility management software

Job description

JLL in Hong Kong is seeking a facilities professional to oversee site operations, ensure high standards of maintenance, and manage health and safety procedures. You will liaise with clients, landlords, and authorities to ensure seamless operations, while delivering value through procurement, contracts, and financial controls.

The ideal candidate has a Bachelor’s degree in a related field and at least 4 years of facilities or property management experience.