Facilities Operations Lead | Hybrid Work & Perks

Hongkong Express; Hong Kong; Hybrid; HKD 350,000 - 480,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

HK Express is seeking a qualified Facilities Operations & Compliance professional to oversee daily workplace operations, vendor management, and budget control across Hong Kong and regional offices. You will manage front desk, safety compliance, and event support while driving workplace improvements.

The role requires a Bachelor’s degree in a related field, 3–6 years’ experience in facilities management, and strong knowledge of health, safety, and regulatory requirements.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Property Management, Engineering, Hospitality Management, or related discipline.
• Professional certifications in facilities management are an advantage (e.g., IFMA CFM, FMP, IWFM, or equivalent).
• 3 to 6 years of relevant experience in facilities management, office administration, workplace services, property management, or corporate services.
• Experience managing office facilities, vendor contracts, maintenance programs, and workplace operations.
• Experience supporting medium to large organizations with multiple stakeholders.
• Exposure to project management, office relocations, renovations, or workplace improvement initiatives is preferred.

Responsibilities

• Oversee daily workplace operations, ensuring a safe, compliant, and productive working environment.
• Oversee and manage front desk operations, cleaning services, and other third-party service providers, ensuring compliance with SLAs and maintaining high workplace standards.
• Act as the primary liaison between Building Management Offices, landlords, service providers, and internal stakeholders to ensure timely resolution of workplace and facilities-related issues.
• Provide facilities and operational support for corporate events, employee engagement activities, and business functions, including venue preparation, logistics coordination, and meeting room setup as required.
• Act as a committee representative and attend quarterly meetings on workplace safety, catering services, transportation arrangements, and other facilities-related matters, escalating and reporting issues as required.
• Monitor the usage and inventory levels of office supplies, pantry consumables, facilities materials, and utilities, ensuring timely replenishment and effective inventory control.
• Oversee and execute the validation, processing, and timely settlement of rent, management fees, utilities, insurance premiums, and other facilities-related expenses across Hong Kong and regional offices.
• Monitor Facilities Management budgets, track expenditures, support budget planning, and identify cost-saving opportunities while maintaining service quality and operational efficiency.
• Maintain strong relationships with vendors, contractors, landlords, and service providers, ensuring contractual obligations and service standards are consistently met.
• Serve as the project owner for all Alteration & Addition (A&A), Move and Changes works, and workplace enhancement initiatives across office premises, overseeing project planning, contractor management, budget control, quality assurance, and timely delivery of office fit-outs, layout optimization, furniture upgrades, and employee experience improvements
• Research, evaluate, and implement cost-effective, innovative, and sustainable workplace technologies, products, and solutions to enhance operational efficiency, modernize the workplace environment, and support the company's sustainability objectives.
• Manage employee transportation schemes and workplace mobility initiatives, including airport staff bus discounts, car park applications, commuting arrangements, and other transportation-related programs.
• Explore, negotiate, and implement corporate partnerships, employee privileges, and value-added benefits that enhance employee experience and wellbeing.
• Undertake any other ad hoc duties, projects, and responsibilities as assigned by the supervisor.

Skills

Facilities operations

Building maintenance

Space planning

Procurement processes

Budget management

Stakeholder management

English and Chinese (Cantonese/Mandari

Education

Bachelor's degree in Facilities Management, Business Administration, Property Management, Engineering, Hospitality Management, or related discipline

Professional certifications in facilities management (CFM/FMP/IWFM or equivalent)

Tools

Microsoft 365

Excel

PowerPoint

Teams

SharePoint

Job description

HK Express is seeking a qualified Facilities Operations & Compliance professional to oversee daily workplace operations, vendor management, and budget control across Hong Kong and regional offices. You will manage front desk, safety compliance, and event support while driving workplace improvements.

The role requires a Bachelor’s degree in a related field, 3–6 years’ experience in facilities management, and strong knowledge of health, safety, and regulatory requirements.