Workspace Experience and Operations Assistant Manager

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Jones Lang LaSalle in Hong Kong is seeking a proactive Facilities Manager to oversee site operations, implement best practices for maintenance, ensure 24/7 emergency support, and lead safety compliance across the property.

You will manage client relationships, coordinate with vendors, oversee procurement and contracts, ensure on-time service delivery within budget, and actively monitor performance against service level agreements.

Qualifications

• Bachelor’s degree in Facility Management or related field.
• 4+ years of experience in facilities, property management, hospitality or related field.
• Experience liaising with local government agencies, landlords, or contractual services.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee site operations, implement best practices and maintain high standards for preventative and corrective maintenance, including 24/7 emergency support.
• Manage client relationships and stakeholder expectations, ensure excellent customer service and effective communication across all levels.
• Implement and manage health and safety procedures, ensure compliance with statutory regulations and maintain a safe working environment.
• Oversee procurement and vendor management, ensuring timely service delivery within budget and in accordance with client and JLL guidelines.
• Manage contracts, monitoring expiry dates, initiating re-procurement when necessary, and ensuring best value for the client.
• Support financial management, meeting targets and control requirements while ensuring proper accounts payable procedures are followed.
• Provide administrative support to the Facility Manager as needed.

Skills

Facility management

Stakeholder management

English fluency

Cantonese fluency

Microsoft Office

Education

Bachelor’s degree in Facility Management

Tools

FM software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Oversee site operations, implement best practices and maintain high standards for preventative and corrective maintenance, including 24/7 emergency support.
• Manage client relationships and stakeholder expectations, ensure excellent customer service and effective communication across all levels.
• Implement and manage health and safety procedures, ensure compliance with statutory regulations and maintain a safe working environment.
• Oversee procurement and vendor management, ensuring timely service delivery within budget and in accordance with client and JLL guidelines.
• Manage contracts, monitoring expiry dates, initiating re-procurement when necessary, and ensuring best value for the client.
• Support financial management, meeting targets and control requirements while ensuring proper account payable procedures are followed.
• Provide administrative support to the Facility Manager as needed.

Qualifications

• Bachelor’s degree in Facility Management, Property Management, or a related field preferred.
• Minimum 4 years of experience in facilities, property management, hospitality or related field.
• Experience in liaising with local / government agencies / landlords regarding operations, lease management and contractual services.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Good command of both spoken and written English and Cantonese.
• Proficient in Microsoft Office and facility management software.
• Knowledge of building systems and maintenance practices.
• Independent, self‑motivated, flexible, responsible and willing to work under pressure.

Location: On‑site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organisations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For further information, visit jll.com.