Workplace Experience Ambassador

JLL; Hong Kong; On-site; HKD 223,000 - 312,000; Full time

Job summary

Jones Lang LaSalle in Hong Kong invites you to join our Workspace Experience team as an Ambassador. You will create a welcoming, first-class atmosphere for colleagues and visitors, manage digital signage and content, and support a hybrid workspace with engaging events that connect people across functions.

You will build relationships with stakeholders, map service journeys, and drive community initiatives that enhance customer experience, wellbeing, and collaboration in the new workplace.

Qualifications

• 2+ years in customer service, events, sales, or related industries.
• Experience in coworking, corporate real estate or startup would be an advantage.
• Proficient in MS Office and email etiquette.
• Excellent verbal and written communication.
• Flexible to work shifts and occasional after-hours.

Responsibilities

• Deliver an exceptional customer experience to clients and visitors.
• Create a welcoming, first-class atmosphere.
• Manage the client’s app by updating information for a digitalized customer experience.
• Take ownership of digitalized services supporting the client within the workplace.
• Maintain the space to a high standard and support wayfinding and content screen management.
• Build relationships with stakeholders and encourage interaction between colleagues.
• Drive and develop the community by organizing engaging, popular events.
• Coordinate events with ERGs, HR, and contractors.
• Develop engaging content plan and promote events.
• Gatekeeper of digital signage and monthly newsletter.
• Work with catering and events team to plan and organize events.
• Engage with online community and respond to comments and requests.
• Resolve issues and provide follow-up as necessary.
• Map service standards and customer journeys.

Skills

Customer service

Events management

Sales

Negotiation

Communication skills

Networking

Tools

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our goal is to be the most welcoming and friendly place to work ; our people deliver this with a fun and caring attitude. Our Workspace Experience Ambassadors build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.

Joining our team as a Workspace Experience Ambassador,you will help build and lead a supportive and social place, where we can all be at our best. To achieve this, the Ambassador creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors. The core focus is to be an unrivalled experience creator for all colleagues, build long term relationships, and use workspace data to enhance the workspace experience.

We always:

• Choose to be happy and care about the happiness of others.
• Are open and true to ourselves and others.
• Are accountable and care about facing challenges and owning them.
• Care about being engaged in heart and mind.
• Provide an exceptional hospitality experience at every touch point.
• Care about performance and solutions.
• Care to praise and acknowledge success.
• Care about our environment and our future.

What this job involves:

• Deliver an exceptional customer experience to our client
• Create a welcoming, first-class atmosphere for client and visitors.
• Support the client’s App by updating the latest information for a digitalized customer experience with content management and system uploading.
• Take ownership of digitalized services that support client within the workplace.
• Maintain the space at a high standard and support way finding and Content Screen management for collaboration and common area across scattered business partners and functions.
• Build relationships with key stakeholders & encourage interaction between colleagues.
• Drive and develop the community by organising engaging, popular events.
• Understand the needs of the business or businesses you support
• Create a culture of community well-being, supporting and guiding client through the challenges & opportunities of the new workplace environment

Community engagement:

• Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors.
• Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.
• Build relationships and encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events and map the participation.
• Understand the needs of the business and what drives the businesses you support.
• Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.
• Support and collaborate with other Experience Ambassador to deliver the shared vision.

Content and events

• Building a concious community through a local event calendar (align to the regional calendar).
• Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.
• Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.
• Immerses yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement.
• Gatekeeper of the digital signage and communication displays.
• Contribute to monthly newsletter to connect with users and to promote community activities.
• Work alongside the Catering and Events team to brainstorm, plan and organise events, relating to the community’s interests.
• Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner.
• Work with the communications team to create event collateral and promotion materials for events in a timely manner.
• Engage with the online community and respond to comments and requests.
• Take ownership of resolving issues and providing a personal follow-up as necessary
• Responsible for maintaining up to date Customer journeys and to map service standards.

Technology:

• Work with BI&T team toIntroduce innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions.

Desired or preferred experience and technical skills:

• Have outstanding confidence and strong networking skills.
• Have a passion for and understanding of the Future of Work (FoW) model.
• Have a great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.
• Have strong verbal and written communication skills.
• Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data.
• Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.
• Be exceptionally organised and well-versed in multitasking
• Be able to handle pressure, think quickly and calmly.
• Have an energetic, cheerful, and outgoing personality.

Required Skills and Experience:

• 2+ years of relevant experience in customer service, events, sales, or related industries
• Prior experience in co-working, corporate real estate or start-up experience would be an advantage.
• Proficient computer skills such as MS office and email etiquette.
• Flexible to work in shifts or occasionally out of hours when requested
• Excellent communication skills (both verbal and written).
• Good negotiation skills, coordination, and networking capability.

Location:

On-site –Hong Kong, SAR, China

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].