VP, Client Experience — Institutional China

BlackRock (Hong Kong) Limited; Hong Kong; Hybrid; HKD 900,000 - 1,400,000; Full time

Benefits offered by this job

Retirement plan

Tuition reimbursement

Comprehensive healthcare

Support for working parents

Flexible Time Off

Job summary

BlackRock in Hong Kong is seeking a Vice President in Client Experience Management to drive the day-to-day experience of institutional clients across Greater China, with a focus on Hong Kong, Macau and mainland China. You will connect client needs with teams across the firm and mentor junior colleagues.

This role emphasizes building trusted relationships with complex clients, supporting onboarding, RFPs, and ongoing service delivery, while contributing to regulatory and platform initiatives.

Qualifications

• Five to ten years of client-facing experience, preferably within a multi-product investment management or financial services organization.
• Strong understanding of complex investment portfolios, operating models, and the activities required to support sophisticated institutional clients.
• People-management or mentoring experience is preferred, together with a collaborative, team-oriented approach.
• Demonstrated problem-solving and lateral-thinking capabilities, with an interest in developing innovative and practical solutions.
• Strong attention to detail and comprehension skills, with the ability to prioritize deadlines, operate under pressure, and work independently while collaborating with the team.
• Strong relationship-building, written, verbal, and presentation skills, with fluency in English, Cantonese, and Mandarin to support the role’s client coverage.
• Commercially minded, with a strong understanding of risk management in client servicing and investment operations.

Responsibilities

• Serve as a key point of contact for institutional clients across Greater China, with a focus on Hong Kong, Macau, and mainland China, addressing day-to-day servicing needs related to their portfolios and investments.
• Coordinate the timely and accurate delivery of client requests by partnering with relationship management, onboarding, Legal and Compliance, Reporting and Billing, third-party service providers, trade operations, portfolio management, and product specialists.
• Deliver a thoughtful client experience throughout each stage of onboarding, helping ensure client needs are understood and addressed.
• Build trusted relationships with complex institutional clients and provide independent, responsive service support.
• Provide operational support to the sales process, including input on requests for proposals (RFPs), pitch participation, and operational content for new-business due diligence.
• Contribute to regulatory, platform, and client initiatives that affect service delivery or the broader client experience.
• Mentor junior team members and contribute to the team’s knowledge sharing and overall development.

Skills

Client servicing

Relationship management

Mentoring

Problem solving

Attention to detail

Communication skills

Fluent English

Cantonese

Mandarin

Job description

BlackRock in Hong Kong is seeking a Vice President in Client Experience Management to drive the day-to-day experience of institutional clients across Greater China, with a focus on Hong Kong, Macau and mainland China. You will connect client needs with teams across the firm and mentor junior colleagues.

This role emphasizes building trusted relationships with complex clients, supporting onboarding, RFPs, and ongoing service delivery, while contributing to regulatory and platform initiatives.