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Supervise the Network Infrastructure Team to provide infrastructure administrative and support services of all installed IT systems in the Bank, focusing but not limited to data, voice, core & video networks (such as PABX), infrastructure security, monitoring tools and special applications (such as SWIFT, ICLNet, SDNet, etc.).
Lead and provide strategy and direction on the network infrastructure to have a stable and reliable foundation to support the business.
Arrange / perform 7 x 24 support, administration and implementation on IT network (data & voice) and security systems of the Bank according to defined policies, processes and procedures.
Follow change control procedure to execute the network change in a timely manner including but not limited to routing configuration and switching equipment, hosted IP voice services and firewalls.
Follow IT security policy to secure network systems.
Participate in project management and follow guidance to complete projects on time.
Liaise with project teams, third-line engineers and service desk engineers on a regular basis.
Keep close communication with internal customers via email and phone for requirement capture.
Adhere to inventory process and update the documented procedure on a regular basis.
Adhere to patch management process and update the documented procedure on a regular basis.
University graduate in Computer Science or Information Technology related disciplines.
Minimum 10 years of working experience in infrastructure administration and support, preferably in a financial institution.
Familiar with the following platforms / systems: LAN & WAN, Telephony Systems, Network Monitoring Tools, and Security Products (e.g., Cisco routers, Cisco/H3C/Huawei switches, Avaya PABX, WFO, Checkpoint/Juniper/Cisco/PaloAlto Firewalls, F5 Load Balancer).
Experience with Public/Private cloud support is an advantage.
Self‑initiated, ability to work independently and under pressure with integrity.
Good analytical & communication skills.
Candidate with related management experience will be considered for the leadership position.