Boutique Client Experience Assistant

Van Cleef & Arpels; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Job summary

Van Cleef & Arpels in Hong Kong is seeking a Boutique Assistant to join our boutique team. You will support Sales Associates in delivering an exceptional client experience and help with daily boutique activities, product preparation and payment procedures.

You will greet visitors, contribute to sales presentations and maintain a positive team environment. The role emphasizes exceptional customer service and familiarity with the luxury retail environment; Cantonese and Mandarin are highly valued,

Qualifications

• Customer service experience in luxury retail would be an advantage.
• Strong communication and interpersonal skills are essential for delivering an exceptional client experience.

Responsibilities

• Greet and welcome visitors, managing waiting times and boutique experience.
• Assist sales associates during client presentations and daily boutique activities.
• Prepare workspace and assist with product preparation and payment procedures.
• Provide outstanding customer service including services allowed in boutique (engraving, polishing).
• Contribute to a positive team spirit and daily boutique life.

Skills

Customer service

Communication

Cantonese

Mandarin

Job description

Van Cleef & Arpels in Hong Kong is seeking a Boutique Assistant to join our boutique team. You will support Sales Associates in delivering an exceptional client experience and help with daily boutique activities, product preparation and payment procedures.

You will greet visitors, contribute to sales presentations and maintain a positive team environment. The role emphasizes exceptional customer service and familiarity with the luxury retail environment; Cantonese and Mandarin are highly valued,