User Operations Intern

Matrixport; Hong Kong; On-site; HKD 112,000 - 201,000; Full time

Job summary

BIT in Hong Kong seeks a Content Assistant to help draft, translate, and proofread basic educational content and onboarding guides for US and HK equities. You will format, publish, and monitor content across in-app channels, social media, and community platforms, and support weekly performance reporting.

Ideal candidates are current seniors or master’s students in Finance, Economics, or Communications, fluent in English and Chinese, tech-savvy, detail-oriented, and able to commit 3–4 days per

Qualifications

• Currently enrolled Senior Undergraduate (Senior Year / Year 4) or Postgraduate / Master’s student.
• Majoring in Finance, Economics, Financial Engineering, Journalism, Communications, or related disciplines.
• Excellent command of written and spoken English and Chinese (Mandarin/Cantonese).
• Strong interest in global financial markets; prior paper trading or stock trading is a plus.
• Tech-savvy with AI tools for research and productivity; strong data verification.
• Strong ownership, high attention to detail, and fast learning in a fintech environment.

Responsibilities

• Content Assistance: draft, translate, and proofread basic educational content and onboarding guides on US and HK equities.
• Market Trend Tracking: gather market data, earnings updates, and financial news for content campaigns.
• Distribution & Operations: format, schedule, and publish content across in-app channels, social media, and communities; track engagement for weekly reports.
• AI-Driven Execution: use AI tools to streamline research and generate preliminary content drafts under guidance.
• Cross-Functional Coordination: work with senior team members to ensure content meets guidelines and compliance.

Skills

English proficiency

Chinese proficiency

Attention to detail

Content drafting

AI tooling

Ownership

Education

Senior Undergraduate / Master’s student

Finance / Economics / Financial Engineering / Journalism / Communications

Tools

AI tools

Job description

About BIT:

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Job Responsibilities:

• Content Assistance: Assist the team in drafting, translating, and proofreading basic educational content and onboarding guides on US and HK equities for new users.
• Market Trend Tracking: Help gather market data, earnings season updates, and financial news to support topic ideation for content campaigns.
• Distribution & Operations: Format, schedule, and publish content across in-app channels, social media, and community platforms; track basic engagement metrics (views, clicks, likes) to compile weekly performance reports.
• AI-Driven Execution: Utilize AI tools (e.g., ChatGPT, Claude) to streamline research, summarize reports, and generate preliminary content drafts under guidance.
• Cross-Functional Coordination: Work closely with senior team members to ensure content meets internal guidelines and compliance standards.

Job Requirements:

• Educational Background:Currently enrolled Senior Undergraduate (Senior Year / Year 4) or Postgraduate / Master’s student. Majoring in Finance, Economics, Financial Engineering, Journalism, Communications, or related disciplines.
• Language Skills: Excellent command of written and spoken English and Chinese (Mandarin/Cantonese); capable of basic bilingual translation and content drafting.
• Market Interest: Strong interest in global financial markets (US/HK equities); prior personal paper trading or actual stock trading experience is a plus.
• Tool Proficiency: Tech-savvy and comfortable using AI tools for research and productivity, with a sharp eye for verifying data accuracy.
• Soft Skills: Strong ownership, high attention to detail, excellent communication skills, and a fast learner comfortable working in a fast-paced fintech environment.
• Availability: Able to commit to at least 3–4 days per week for a minimum of 3–6 months.

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