Transformation Manager: Global Change & Adoption Leader

Mandarin Oriental Group; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Learning & Development

MOstay benefits and global takeovers

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Hotel Group in Hong Kong is seeking a Transformation Manager to join the Transformation Department. You will oversee a portfolio of strategic operational initiatives across corporate functions and hotels, combining governance, change leadership and hands-on delivery.

The role emphasizes adoption and value realisation, with responsibility for scope, benefits, risk management and deployment across global teams.

Qualifications

• Six+ years delivering transformation programmes.
• Strong programme and project management experience across priorities.
• Practical change management, communications and stakeholder engagement skills.
• Experience delivering technology, process or operating-model transformation.
• Ability to influence across levels and functions.

Responsibilities

• Support the oversight of a portfolio of strategic operational initiatives, maintaining project plans, risk and issue logs, governance materials and stage‑gate requirements.
• Monitor programme progress, business outcomes, adoption and value realisation, identifying risks and developing mitigation plans.
• Bring stakeholders together, facilitate timely decisions and create momentum across complex initiatives and workstreams.
• Develop and deliver change, engagement and communication strategies, including colleague communications, training plans, leadership briefings, workshops and town halls.
• Support leaders in building organisational readiness, embedding change and encouraging continuous improvement.
• Lead selected strategic projects from initiation through deployment, adoption and value realisation.
• Define project scope, requirements, benefits, business cases and delivery approaches, while managing plans, budgets, risks, dependencies and timelines.
• Lead pilots and testing activities, coordinate global deployments across corporate and hotel teams, and capture lessons learned.
• Build trusted relationships with senior leaders and colleagues across multiple functions and locations.
• Facilitate alignment between stakeholders with different priorities, providing constructive challenge and maintaining a pragmatic focus on progress.
• Share knowledge, best practices and lessons learned across the Group, representing the Transformation function in meetings, workshops and leadership forums as required.

Skills

Programme management

Change management

Stakeholder engagement

Communication

Analytical thinking

Education

Project management certification (PRINCE2/PMP/Agile)

Job description

Mandarin Oriental Hotel Group in Hong Kong is seeking a Transformation Manager to join the Transformation Department. You will oversee a portfolio of strategic operational initiatives across corporate functions and hotels, combining governance, change leadership and hands-on delivery.

The role emphasizes adoption and value realisation, with responsibility for scope, benefits, risk management and deployment across global teams.