Senior Transformation & Process Optimization Lead

Ambition; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Ambition in Hong Kong is seeking an experienced Transformation Lead to examine bottlenecks, redesign processes, and build scalable operating models across functions. You will break down complex situations into defined issues and actionable steps, prioritise initiatives, and drive cross‑functional change with a structured, systems‑minded approach.

Collaborating with digital and business teams, you will influence stakeholders without hierarchical authority, simplify topics into clear insights, and

Qualifications

• Extensive experience (typically 8+ years) in transformation, process improvement, or operational strategy roles.
• Proven ability to lead and contribute to cross-functional change initiatives.
• Hands-on experience redesigning processes and improving organisational effectiveness at scale.
• Comfortable working in complex environments with multiple stakeholders and moving parts.
• Exposure to working alongside technology or digital teams to drive change.
• Background in areas such as sourcing, retail, supply chain, or operations is beneficial.
• Strong structured thinking and logical reasoning.
• Able to quickly grasp unfamiliar domains, workflows, and organisational setups.
• Systems-oriented mindset, connecting processes, behaviours, and outcomes.
• Comfortable working in unclear or evolving situations without needing step-by-step guidance.
• Skilled at turning complex ideas into clear, actionable recommendations.
• Willing to challenge assumptions constructively and go beyond surface-level analysis.
• High level of ownership, independence, and accountability.
• Strong communicator with the ability to engage diverse stakeholders.
• Balances strategic thinking with hands-on execution.
• Thrives in dynamic environments where solutions need to be created, not just followed.
• Naturally inquisitive, proactive, and continuously looking for improvements.

Responsibilities

• Examine operational bottlenecks, inefficiencies, and pain points across teams
• Break down unclear or complex situations into defined issues, priorities, and actionable steps
• Rebuild workflows and processes across functions to create more efficient future-state operations
• Design scalable ways of working that enhance alignment, clarity, and decision effectiveness
• Question existing practices and identify opportunities to improve how the organisation operates
• Bring together different functions to align on priorities, decisions, and ways of execution
• Facilitate working sessions and discussions to move initiatives forward
• Assess trade-offs, interdependencies, and broader organisational impact of initiatives
• Simplify complex topics into clear insights and recommendations for senior stakeholders
• Influence stakeholders across teams without relying on hierarchical authority
• Collaborate with digital and business teams to improve workflows, integration, and transparency
• Contribute to the design of scalable, tech-enabled processes and decision-support tools
• Identify ways to streamline operations, reduce manual effort, and improve coordination
• Ensure business needs are clearly translated into practical and effective solutions
• Support teams in transitioning to new processes and operating models
• Encourage adoption of improved workflows and decision-making practices
• Build strong relationships across functions to drive transformation initiatives
• Promote a culture focused on accountability, clarity, and adaptability

Skills

Transformation

Process improvement

Operational strategy

Cross-functional leadership

Structured thinking

Stakeholder management

Systems thinking

Change management

Decision making

Job description

Ambition in Hong Kong is seeking an experienced Transformation Lead to examine bottlenecks, redesign processes, and build scalable operating models across functions. You will break down complex situations into defined issues and actionable steps, prioritise initiatives, and drive cross‑functional change with a structured, systems‑minded approach.

Collaborating with digital and business teams, you will influence stakeholders without hierarchical authority, simplify topics into clear insights, and