Transformation Manager — Global Change Leader

Mandarin Oriental Group; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme: complimentary nights

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Hotel Group is seeking a Transformation Manager to lead portfolio initiatives across corporate functions and hotels from initiation to value realisation. You will partner with senior leaders to deliver programme governance, change leadership and hands-on delivery in a fast-paced environment.

The role requires six+ years of transformation experience, strong stakeholder management and delivery of technology, process or operating-model changes, with excellent communication skills

Qualifications

• Six+ years of experience delivering transformation programmes, strategic initiatives or large-scale business change.
• Proven programme and project management capabilities across multiple priorities.
• Experience in change management, communications, stakeholder engagement and driving adoption.
• Experience delivering technology, process or operating-model transformation.
• Strong stakeholder management and influencing skills across levels and functions.
• Excellent organisational, analytical and problem-solving skills; detail-oriented.
• Clear written, verbal and presentation communication skills.
• Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.
• Adaptable, collaborative and resilient approach; listens actively and challenges constructively.

Responsibilities

• Support oversight of a portfolio of strategic operational initiatives with project plans, risks, governance materials and stage-gate requirements.
• Monitor programme progress, business outcomes, adoption and value realisation; identify risks and mitigation plans.
• Facilitate stakeholder alignment, drive timely decisions and create momentum across complex initiatives.
• Develop and deliver change, engagement and communication strategies including training plans and leadership briefings.
• Support leaders to build organisational readiness and embed continuous improvement.
• Lead selected strategic projects from initiation through deployment, adoption and value realisation.
• Define scope, benefits, business cases and delivery approaches; manage plans, budgets, risks, dependencies and timelines.
• Lead pilots and testing, coordinate global deployments and capture lessons learned.
• Build trusted relationships with senior leaders across functions and locations.
• Share knowledge and lessons learned across the Group; represent Transformation in meetings and forums.

Skills

Programme management

Change management

Stakeholder management

Leadership

Communication

Analytical thinking

Problem solving

Agile

Education

PM Certification (PMP/PRINCE2/Agile)

Tools

Agile

PRINCE2

PMP

Job description

Mandarin Oriental Hotel Group is seeking a Transformation Manager to lead portfolio initiatives across corporate functions and hotels from initiation to value realisation. You will partner with senior leaders to deliver programme governance, change leadership and hands-on delivery in a fast-paced environment.

The role requires six+ years of transformation experience, strong stakeholder management and delivery of technology, process or operating-model changes, with excellent communication skills