Transformation Project Manager (6-month contract)

Mandarin Oriental Hotel Group Limited; Hong Kong; On-site; HKD 781,000 - 1,451,000; Full time

Job summary

Mandarin Oriental Hotel Group is seeking a Transformation Project Manager for a 6-month contract within the Finance Operations team, based in Hong Kong. The role drives Labour Optimisation, implements technology and best practices to streamline workforce management across hotels, and ensures successful delivery of the program.

The candidate will manage governance, stakeholder engagement, and change leadership, with travel up to 70%.

Qualifications

• Minimum 6 years in digital transformation across Finance/Operations/IT/Customer.
• 6+ years in project management, including issue resolution.
• Experience managing large-scale projects with regional exposure.
• Experience with system/operating model implementation.
• Experience working with a deployment partner, managing scope changes and technical integrations.
• Excellent track record in change management and communications.
• Experience coordinating and facilitating workshops.
• Strong stakeholder management across regions, levels and departments.
• Excellent written and communication skills in English.
• Willingness to travel up to 70% of the time.

Responsibilities

• Project governance and delivery planning, including RAID log and budget oversight.
• Stakeholder coordination with Mandarin Oriental teams and external vendors.
• Lead change management, KPI reporting, and training for new processes.
• Collect qualitative feedback from stakeholders and track KPI impact.

Skills

Project management

Stakeholder management

Change management

Digital transformation

Communications

Travel readiness

Tools

MS Project

Power BI

Job description

Mandarin Oriental Hotel Group is looking for a Transformation Project Manager (6-Month Contract) to join our Finance Operations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group is headquartered in Hong Kong and manages a global portfolio of luxury hotels, resorts, and residences. As the Group continues to expand, we are investing in technology, operational excellence, and transformation initiatives that enhance colleague experiences, drive productivity, and support sustainable growth across our worldwide operations.

About the job

Based at the Mandarin Oriental Hotel Group Corporate Office within the Finance Operations Department in Hong Kong, the Transformation Project Manager will lead the Labour Optimisation programme across Mandarin Oriental hotels. The role implements technology and best practices to streamline workforce management in hotel operations, and is responsible for the successful delivery of the project.

This is an initial 6-month contract role, focused on the delivery of a key global transformation initiative. The Transformation Project Manager reports to the Senior Operational Excellence Lead and has no direct reports. The role covers all regions.

As Transformation Project Manager, you will be responsible for the following duties:

• Project management (40%): Manage project governance, including weekly project meetings and monthly or quarterly updates to the Steering Committee. Develop and manage project deliverables such as the project plan, tollgate checklist, RAID log and budget. Support implementation delivery, including training, standardisation in the use of functionality, day-to-day queries, requests and support issues.
• Stakeholder management (30%): Communicate, coordinate and liaise with all workstream leads, both within Mandarin Oriental and at external vendors, to ensure cooperation and early identification of risks. Work collaboratively with other teams within Mandarin Oriental to capture and share best practices across the Group.
• Value and change management (30%): Coordinate financial and productivity KPI reporting. Manage and communicate change leadership with senior stakeholders across Corporate, Hotels and other key functional users. Advise on best practice and work with key stakeholders to embed a culture of change.
• Obtain qualitative feedback from project stakeholders, and track the quantitative impact against the agreed KPIs.

As Transformation Project Manager, we expect from you:

• Minimum 6 years' work experience delivering digital transformation projects across Finance, Operations, IT or Customer.
• Minimum 6 years' project management experience, including issue resolution.
• Experience managing a large-scale project, ideally with regional exposure.
• Prior experience of system and/or operating model implementation.
• Experience working with a deployment partner, managing scope changes and technical integrations.
• Excellent track record in change management and communications.
• Experience coordinating and facilitating workshops.
• Strong stakeholder management skills, with the ability to work with stakeholders across regions, levels and departments.
• Excellent written and communication skills, and proficiency in English.
• Self-starter, organised and goal-oriented, who seeks continuous improvement opportunities.
• Actively listens and builds on others' ideas, and is culturally sensitive.
• High awareness of operational excellence.
• Hands-on, while being able to see the bigger picture.
• Willingness to travel up to 70% of the time.
• Hospitality industry experience preferred but not required.

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Please note: This position is offered on an initial 6-month contract basis.