Training Manager

Feather and Bone Holdings Limited; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

Feather and Bone Holdings Limited seeks a Training Manager to build and continuously improve FOH training and service standards across all outlets. You will oversee onboarding, SOP implementation and hands-on floor support during service and events, ensuring a consistent high-quality guest experience.

The role requires strong training design, coaching skills and a solid understanding of HK hospitality standards, with ability to work evenings and weekends as needed.

Qualifications

• Solid experience in food & beverage/hospitality training or restaurant management with a training focus.
• Strong understanding of Front of House service SOPs and HK hospitality standards.
• Proven ability to design and deliver training at scale to large teams.
• Excellent coaching, facilitation and communication skills; able to give clear feedback on the floor.

Responsibilities

• Design, deliver and refine training programmes covering service standards, guest experience and product knowledge.
• Develop and roll out SOPs across FOH, including reservations, seating, POS use and closing procedures.
• Conduct on-floor coaching, shadowing and refresher sessions to reinforce standards.
• Monitor service quality via floor observations and guest feedback; translate into targeted training actions.
• Partner with managers to identify skill gaps and build outlet-specific training plans.
• Deliver orientation sessions covering brand values, culture and service expectations.
• Track new-hire training progress and probation readiness with structured feedback.
• Provide hands-on operational support during service and events and assist with cross-training across outlets.
• Act as guardian of FOH standards; conduct audits and maintain training records.

Skills

FOH Training

SOP Design

Coaching & Feedback

Event Support

Cantonese

Mandarin

English Fluent

Documentation

Job description

The Training Manager is responsible for building, delivering and continuously improving the training and service standards across Feather & Bone's Front of House teams. This role owns onboarding and orientation for new hires, leads the implementation of Standard Operating Procedures (SOPs), and provides hands-on operational support during service and events. The Training Manager is the guardian of consistent, high-quality guest experience across all outlets, responsible for the training and standards of Feather & Bone's front of house staff.

Key Responsibilities

Service Training & SOP Implementation

• Design, deliver and continuously refine structured training programmes covering food and beverage service standards, guest experience, sequence of service and product/menu knowledge.
• Develop, document and roll out Standard Operating Procedures (SOPs) across all FOH functions, including reservations, seating, service sequence, POS use and closing procedures.
• Conduct regular on-floor coaching, shadowing and refresher training to reinforce standards and close skill gaps.
• Monitor service quality through floor observation and guest feedback, translating findings into targeted training actions.
• Partner with outlet and restaurant managers to identify skill gaps and build tailored, outlet-specific training plans.

Onboarding & Orientation of New Staff

• Deliver company orientation sessions covering brand values, culture, grooming standards and service expectations.
• Track new hire training progress and probation readiness, providing structured, timely feedback to staff and managers.

Operational & Events Support

• Provide hands-on operational support on the floor during service, private events and high-volume periods, stepping in to assist teams as needed.
• Support basic day-to-day operations, including staffing coordination and cross-training between outlets.

Standards & Compliance

• Act as the guardian of Feather & Bone's FOH service standards across all outlets.
• Conduct regular audits and spot checks to ensure SOPs are being followed consistently.
• Maintain accurate training completion and certification records for all FOH staff.

Requirements

• Solid experience in food & beverage / hospitality training, or restaurant management with a strong training focus.
• Solid understanding of Front of House service SOPs and Hong Kong hospitality service standards.
• Cantonese and Mandarin speaking ability strongly preferred; fluent spoken and written English required.
• Proven experience designing and delivering training to teams at scale.
• Strong coaching, facilitation and communication skills, with the ability to give clear, constructive feedback on the floor.
• Hands-on and calm under pressure, with the flexibility to work evenings, weekends and event schedules as required.
• Organized and detail-oriented, comfortable maintaining training documentation and records.

We value work-life balance and the dedication of our leadership team, we would offer:

Five-day work / week

Excellent career prospect

Friendly and energetic working team