Assistant Operations Manager

Feather and Bone Holdings Limited; Hong Kong; On-site; HKD 335,000 - 603,000; Full time

Benefits offered by this job

Five-day work week

Career progression

Team-oriented environment

Job summary

Feather & Bone Holdings Limited seeks an Assistant Operations Manager to lead on-floor operations, coaching FOH teams, and ensuring brand standards and SOP adherence across venues. You will partner with outlet managers to drive consistent service, handle onboarding, and support events in a fast-paced setting.

The role focuses on hands-on leadership, staff development, and impeccable guest experiences. Selection requires 5+ years in restaurant ops, strong coaching ability, and fluency in Chinese

Qualifications

• Requires at least 5 years in restaurant operations management.
• Experience in implementing SOPs and maintaining FOH service standards.
• Hands-on, floor-focused leadership with coaching and problem-solving on venue.
• Strong communication on all levels; written and spoken Chinese and English.

Responsibilities

• Work directly with FOH teams during service to reinforce good habits and real-time improvements.
• Coach outlet staff on service flow, product knowledge, guest interaction, and routines.
• Ensure daily operations run smoothly and consistently across outlets.
• Collaborate with Events and Marketing teams to support operational needs.

Skills

Restaurant operations management

Coaching & training

FOH service standards

SOP implementation

POS knowledge

Inventory processes

Bilingual Chinese & English

On-floor leadership

Tools

POS systems

Job description

Assistant Operations Manager - Restaurant

The Assistant Operations Manager at Feather & Bone is a hands-on, on-the-floor role responsible for building, delivering, and continuously improving training and service standards across all Front of House (FOH) teams. Serving as the guardian of consistent, high-quality guest experiences, this role oversees onboarding, leads the implementation of Standard Operating Procedures (SOPs) to turn them into daily habits, and provides active operational support during service and events. Perfect for someone passionate about restaurants and developing people in fast-paced environments, the role works directly in venues to coach teams, support managers, check standards, assist with POS and stock routines, and optimize overall service flow.

Key Responsibilities

Operational Support & Coaching

• Work directly with FOH teams during service to reinforce good habits and correct issues in real time.
• Support outlet managers by coaching staff on service flow, product knowledge, guest interaction, and daily routines.
• Work closely with outlet managers to ensure daily operations run smoothly and consistently.
• Work with the Events and Marketing teams to support operational needs.

Training & Onboarding

• Set-up training initiatives, targets and plan for all FOH staff, always sticks to the market trend.
• Support onboarding and training activities, ensuring they understand brand standards and operational expectations.
• Help new hires settle in quickly by guiding them through their first shifts and building their confidence.
• Support teams with menu knowledge, retail product basics, and confident guest interaction.

Standards & Quality Assurance

• Uphold Feather & Bone’s service standards and ensure SOPs are followed across all outlets.
• Help teams follow SOPs consistently, including opening/closing routines, table setup, service steps, and cleanliness standards.
• Monitor venue cleanliness, ambience, and FOH readiness to ensure an excellent branded experience.
• Spot operational gaps or outdated practices and work with the Ops team to improve them.

Requirements

• at least 5 years in restaurant operations management, preferably within multi-outlet or premium casual dining environments.
• Thorough understanding of SOP implementation, FOH service standards, POS systems, and inventory processes.
• Solid experience in restaurant / hospitality training; hands-on, floor-focused leader who excels at coaching teams and solving real-time operational problems directly in the venue.
• Strong coaching, facilitation and communication skills to all levels, with the ability to give clear, constructive feedback on the floor.
• Proficient in both written and spoken Chinese and English; Mandarian will be an absolute advantage.
• Independent, organized and high attention to details.

What would we offer

We value work-life balance and the dedication of our leadership team, we would offer:

• Five-day work / week
• Excellent career prospect
• Friendly and energetic working team

What can I earn as an Assistant Operations Manager