F&B Operations Quality Control Manager

1957 & Co. (Management) Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

1957 & Co. (Management) Limited in Hong Kong invites an experienced Operations Compliance Specialist to lead SOP development and staff training across kitchen and front-of-house operations. You will design programs, manage inspections, and ensure food safety standards are met while coordinating with HR and Internal Control.

The role requires HACCP/GMP knowledge, strong leadership, and the ability to travel between outlets for audits and coaching. Fluency in Chinese and English is preferred.

Qualifications

• Experience developing SOPs for multi-site hospitality operations.
• Experience designing staff training and assessments.
• Proven track record conducting hygiene and food safety inspections.
• Strong leadership and communication with HR and management.

Responsibilities

• Develop and update end-to-end SOPs for kitchen and front-of-house operations.
• Design and deliver training programs and materials.
• Establish and manage regular inspection schedules and checklists.
• Perform hygiene and food safety inspections and drive CAPA.
• Liaise with regulators and coordinate with internal departments.
• Prepare monthly and quarterly performance reports.

Skills

SOP development

Training design

Audit & inspection

HACCP/GMP/GHP

Leadership

Cross-functional collaboration

Report writing

Education

Food Safety/Hygiene Supervisor certification

Job description

• Develop, implement and regularly update end-to-end Standard Operating Procedures (SOPs) for kitchen and front-of-house operations, covering clock-in/out, opening/mid-shift/closing routines, receiving/inspection/storage/inventory control, hygiene & food safety standards, personal grooming, guest service standards, and code of conduct.
• Design and deliver training programs for all staff (new hires, refreshers, and SOP rollouts), including training materials, online modules and assessments; coordinate with external training vendors when needed.
• Establish and maintain inspection schedules (daily/weekly/quarterly/semi-annual/annual and surprise checks), define inspection checklists, criteria and methods (on-site, CCTV reviews, mystery shopper programs).
• Conduct regular hygiene and food safety inspections across kitchen, front-of-house, third-party central kitchen and warehouse; document findings and drive corrective and preventive actions.
• Partner with HR and Internal Control to design and enforce reward and disciplinary mechanisms; participate in employee communication regarding disciplinary cases and retraining arrangements.
• Investigate non-compliance or misconduct: assess whether process updates are required; arrange retraining for first-time offenders; prepare reports and initiate disciplinary SOP for repeat offenders or serious violations.
• Prepare monthly reports for group/management and quarterly reports for the Board, highlighting KPIs, inspection results, training completion, incidents and improvement plans.
• Act as the primary liaison with regulatory authorities (e.g., Food and Environmental Hygiene Department) on hygiene and food safety matters when required.
• Perform ad-hoc projects and other duties as assigned by management or Internal Control.

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Job Requirements

• Good knowledge in Hospitality Management, Food Science, Nutrition, Public Health, Business Administration, or related disciplines; professional certification in Food Safety/Hygiene Supervisor is highly preferred.
• Minimum 5 years of experience in restaurant operations, quality assurance, food safety, or internal audit roles, with at least 2 years in a supervisory capacity.
• Solid knowledge of HACCP, GMP/GHP, personal hygiene standards, inventory and temperature control, and local food safety regulations.
• Proven track record in developing SOPs, designing training curricula, and leading inspection/audit programs across multi-site operations.
• Strong leadership, communication and interpersonal skills; able to influence and coach frontline staff and collaborate with management, HR and Internal Control.
• Excellent analytical, problem-solving and report-writing abilities; comfortable using Microsoft Office and digital reporting tools.
• Self-motivated, detail-oriented, proactive and able to work under pressure and irregular hours (including site visits during operating hours).
• Good command of spoken and written Chinese and English; Cantonese and Mandarin are advantageous.
• Willingness to travel between outlets and third-party facilities as needed.