Training and Client Experience Leader

First Point Group; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

First Point Group in Hong Kong leads a regional Training & Customer Experience function across Asia Pacific. We are seeking an experienced Training & Customer Experience Manager to shape the strategy, elevate technical expertise, and drive customer engagement across APAC markets.

The role oversees a regional virtual training team, manages the external LMS, and collaborates with global teams to localize training content while building university and industry partnerships to expand reach.

Qualifications

• Experience delivering product and application training in a B2B environment across Asia Pacific.
• Strong presentation and stakeholder management skills.
• Multinational project coordination experience.
• Fluent English and Chinese preferred.

Responsibilities

• Develop and execute a regional training strategy that drives customer success, partner capability, and brand leadership within the industry.
• Lead and coordinate a virtual APAC training team, ensuring the delivery of engaging, high-quality training programs across multiple markets.
• Own and enhance the external LMS, ensuring a seamless and user-friendly learning experience for customers and partners.
• Collaborate with global teams to create, localize, and continuously improve training content and learning materials.
• Partner with universities, industry associations, and training institutions to expand training reach and strengthen market presence.
• Support customer experience initiatives through hands-on demonstrations, learning programs, and customer engagement activities.

Skills

Stakeholder management

Cross-cultural communication

Presentation skills

Project coordination

Bilingual English/Chinese

Education

Engineering degree

Education degree

HVAC related education

Tools

Learning Management System (LMS)

Job description

Shape the future of customer education across Asia Pacific.

We are seeking an experienced and ambitious Training & Customer Experience Manager to lead a regional training strategy that strengthens customer engagement, elevates technical expertise, and enhances the overall customer experience across APAC. This is a high-impact leadership role offering the opportunity to work with customers, partners, industry experts, and internal stakeholders across one of the world's fastest-growing regions.

Key Responsibilities

• Develop and execute a regional training strategy that drives customer success, partner capability, and brand leadership within the industry.
• Lead and coordinate a virtual APAC training team, ensuring the delivery of engaging, high-quality training programs across multiple markets.
• Own and enhance the external Learning Management System (LMS), ensuring a seamless and user-friendly learning experience for customers and partners.
• Collaborate with global teams to create, localize, and continuously improve training content and learning materials.
• Partner with universities, industry associations, and training institutions to expand training reach and strengthen market presence.
• Support customer experience initiatives through hands-on demonstrations, learning programs, and customer engagement activities.

What We're Looking For

• Bachelor's degree in Engineering, Education, HVAC, or a related discipline.
• Proven experience delivering product and application training within a B2B environment across Asia Pacific.
• Strong presentation, stakeholder management, and cross-cultural communication skills.
• Experience managing projects, coordinating regional initiatives, and working within multinational organizations.
• Fluent English and Chinese communication skills preferred.

Why Join?

• Regional APAC leadership exposure.
• High visibility role with significant influence on customer engagement strategy.
• Opportunity to build industry-leading training programs and partnerships.
• Collaborative international environment with genuine career growth potential.