Customer Experience Training Manager, Asia Pacific

Belimo; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Ideal candidates will have a bachelor’s degree in a related field and proven training experience in Asia Pacific B2B settings, along with strong English and Chinese communication, presentation, and project management skills.

Qualifications

• Bachelor's degree or above in Education, HVAC, Engineering, or related discipline.
• Training experience in product and application within a B2B environment in Asia Pacific.
• Experience coordinating with internal and external stakeholders in a multinational environment.
• Strong presentation and training delivery skills.
• Excellent analytical and project management skills.
• Very good command of written and spoken English and Chinese.
• Team player with critical thinking and problem-solving skills, growth mindset.
• Strong interpersonal and communication skills; knowledge of other Asian languages is an advantage.

Responsibilities

• Define, refine, and drive AP training strategy and improvement programs for customers to promote and commission Belimo products.
• Oversee rollout and support of the training LMS for external users; customize features and coordinate administration.
• Collaborate with the global team to develop and localize courseware for easy access and use by customers.
• Work with Product Management to develop courseware specific to AP products and applications.
• Establish and manage an annual training schedule across the region; arrange ad hoc training; deliver online, offline, classroom, or hybrid formats.
• Collect trainer information and evaluate AP trainer performance; leverage virtual team for regional delivery and follow-up training.
• Utilize the Customer Experience Centre in training programs to provide hands-on experience.
• Identify and establish partnerships with external training providers to extend reach in the market.

Skills

Training delivery

Analytical skills

Project management

Stakeholder coordination

English and Chinese

Growth mindset

Interpersonal skills

Education

Bachelor's degree or above in Education, HVAC, Engineering

Tools

LMS

Job description

Introduction

The Training and Customer Experience Manager is responsible for leading the AP virtual training team and driving synergy across external training initiatives regionally to ensure consistent, impactful, and high-quality training. Additionally, this position will oversee the development and maintenance of the Learning Management System (LMS) for external use.

Key Responsibilities

• Define, refine, and drive the AP training strategy and improvement programs to ensure our target customers receive adequate training to effectively promote and commission Belimo products and applications.
• Oversee the rollout and support of the training LMS for external users. Customize LMS features to meet local needs and coordinate administration to ensure data is well-organized and up-to-date.
• Collaborate with the global team to develop and localize courseware, ensuring that customers can easily access and utilize the training content.
• Work with the Product Management team to develop courseware specific to AP products and applications.
• Establish and manage an annual training schedule across the region, while also arranging ad hoc training sessions upon request. Training formats may include online, offline, classroom-based, or hybrid delivery methods.
• Collect trainer information and evaluate the performance of AP trainers (full-time and part-time). Leverage the virtual team to deliver impactful training in the region, and ensure trainers stay current through relevant follow-up training.
• Utilize the Customer Experience Centre in conjunction with training programs to provide trainees with hands-on experience.
• Identify and establish partnerships with external training providers to expand our reach and deliver training to a broader customer base in the market.

Required Expertise

• Bachelor's degree or above in Education, HVAC, Engineering, or a related discipline.
• Relevant training experience in product and application within a B2B environment in Asia Pacific.
• Experience coordinating with internal and external stakeholders in a multinational environment.
• Strong presentation and training delivery skills.
• Excellent analytical and project management skills.
• Very good command of written and spoken English and Chinese.
• Team player with critical thinking and problem-solving skills, combined with a growth mindset.
• Strong interpersonal and communication skills; knowledge of other Asian languages is an advantage.

People at Belimo

Smart buildings start with dedicated people. We bring talented people together and foster an environment to succeed. At Belimo, respect, trust, and support across departments help ideas move quickly into real-world solutions, because we achieve more together than we ever could alone.

About Belimo

Belimo is the global market leader in the development, production, and sales of field devices for the energy-efficient control of heating, ventilation and air-conditioning systems. The focus of our core business is on damper actuators, control valves, sensors and meters. Founded in 1975, the company has been listed on the Swiss Exchange (SIX) since 1995.

Compensation & Benefits

At Belimo, we believe in fair, equitable, and competitive compensation. We offer pay that reflects your skills, experience, education, and location. Beyond compensation, you'll benefit from a comprehensive rewards package designed to support your health, financial wellbeing, and long-term success. Belimo is proud to be an Equal Opportunity Employer.