Trading Operations & Incident Response Analyst

Luxoft; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Luxoft Hong Kong seeks an experienced Application Support specialist to join a global team supporting trading, post-trade and PnL software in production environments. You will contribute to the release process and ensure timely, quality delivery.

Responsibilities include monitoring end-to-end transaction flow, incident management, and problem tracking. Strong Linux, AWS, Kafka, FIX, scripting (Python/Perl) and relational databases are essential for success.

Qualifications

• 5+ years of application support experience.
• Comfortable with client/server architecture, Linux, AWS and Kafka.
• Proficiency with Bash; Python or Perl is beneficial.
• Detailed knowledge of FIX protocol.
• Experience with relational databases (MySQL, MSSQL).
• Good understanding of trade flow, asset classes and lifecycle.
• Basics of PnL data inputs and risk concepts helpful.
• Highly organized, detail-oriented with ownership mindset.
• Strong communication with brokers, exchanges and portfolio managers.
• Ability to summarise complex issues for senior management.
• Self-motivated with initiative; able to prioritise in multitask environments.
• Experience with Atlassian stack (JIRA, Confluence, Service Desk).

Responsibilities

• Working as part of a Global team to manage trading and risk platform readiness from pre-trading through post-trade.
• Monitor and support end to end transaction flow across the trading platform.
• Identify, analyze, and correct alerts or issues; escalate to minimize trade flow impact.
• Incident management: communicate incidents and outages; create PM reports.
• Problem tracking: drive issues to resolution.
• Communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure.
• Support scheduled changes with Dev teams.
• Oversee automated processes, scheduling, alerting and reporting.
• Manage users' requests: track, review approvals, updates, resolution.
• Identify inefficiencies and drive continuous improvements via automation.

Skills

App support

Linux

AWS

Kafka

Bash

Python/Perl

FIX protocol

SQL/Databases

Trade lifecycle

Communication

JIRA/Confluence

Service Desk

Tools

Docker

JIRA

Confluence

Service Desk tools

Job description

Luxoft Hong Kong seeks an experienced Application Support specialist to join a global team supporting trading, post-trade and PnL software in production environments. You will contribute to the release process and ensure timely, quality delivery.

Responsibilities include monitoring end-to-end transaction flow, incident management, and problem tracking. Strong Linux, AWS, Kafka, FIX, scripting (Python/Perl) and relational databases are essential for success.