Global Trading Systems Support Lead

Luxoft; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Luxoft in Hong Kong is seeking an experienced Application Support professional to join a global team supporting trading, post-trade, and PnL systems. You will manage end-to-end transaction flows, monitor platforms, and handle incidents with stakeholders across Investment management and operations.

The role requires 5+ years in financial services support, strong Linux/AWS/Kafka skills, and experience with FIX, databases and automation. Excellent communication and problem-solving are essential.

Qualifications

• At least 5+ years of application support experience.
• Comfortable with Client/server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.
• Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
• Detailed practical knowledge of FIX protocol.
• Experience using relational Databases (eg MySQL, MS SQL).
• Good knowledge of trade flow, asset classes and trade life cycle.
• Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.

Responsibilities

• Working as part of a Global team ('follow the sun' model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
• Monitor and support end to end transaction flow across the trading platform.
• Identify, analyze, and correct alerts & issues and/or elevate to minimize trade flow impact and preempt outages.
• Incident management: Communicate incidents and outages to key business stake holders and portfolio managers.
• Problem tracking - identify and steer problematic issues through to resolution.
• Communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
• Support scheduled changes with Dev teams.
• Oversee automated processes, scheduled, alerting and regular reporting.
• Manage users' requests / queries: track requests, review approvals, updates, resolution through to closure.
• Identify inefficiencies such as repetitive activities, manual processes and suboptimal tools/workflows to drive improvements.

Skills

Linux OS

AWS

Kafka

Docker

Bash scripting

Python or Perl

FIX protocol

Relational databases

Trade life cycle knowledge

Communication skills

Atlassian stack (JIRA, Confluence)

Tools

JIRA

Confluence

Service Desk

Job description

Luxoft in Hong Kong is seeking an experienced Application Support professional to join a global team supporting trading, post-trade, and PnL systems. You will manage end-to-end transaction flows, monitor platforms, and handle incidents with stakeholders across Investment management and operations.

The role requires 5+ years in financial services support, strong Linux/AWS/Kafka skills, and experience with FIX, databases and automation. Excellent communication and problem-solving are essential.