Trade Support Analyst

Luxoft; Hong Kong; Sur place; HKD 600 000 - 900 000; Plein temps

Résumé du poste

Luxoft Hong Kong seeks an experienced Application Support specialist to join a global team supporting trading, post-trade and PnL software in production environments. You will contribute to the release process and ensure timely, quality delivery.

Responsibilities include monitoring end-to-end transaction flow, incident management, and problem tracking. Strong Linux, AWS, Kafka, FIX, scripting (Python/Perl) and relational databases are essential for success.

Qualifications

• 5+ years of application support experience.
• Comfortable with client/server architecture, Linux, AWS and Kafka.
• Proficiency with Bash; Python or Perl is beneficial.
• Detailed knowledge of FIX protocol.
• Experience with relational databases (MySQL, MSSQL).
• Good understanding of trade flow, asset classes and lifecycle.
• Basics of PnL data inputs and risk concepts helpful.
• Highly organized, detail-oriented with ownership mindset.
• Strong communication with brokers, exchanges and portfolio managers.
• Ability to summarise complex issues for senior management.
• Self-motivated with initiative; able to prioritise in multitask environments.
• Experience with Atlassian stack (JIRA, Confluence, Service Desk).

Responsabilités

• Working as part of a Global team to manage trading and risk platform readiness from pre-trading through post-trade.
• Monitor and support end to end transaction flow across the trading platform.
• Identify, analyze, and correct alerts or issues; escalate to minimize trade flow impact.
• Incident management: communicate incidents and outages; create PM reports.
• Problem tracking: drive issues to resolution.
• Communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure.
• Support scheduled changes with Dev teams.
• Oversee automated processes, scheduling, alerting and reporting.
• Manage users' requests: track, review approvals, updates, resolution.
• Identify inefficiencies and drive continuous improvements via automation.

Connaissances

App support

Linux

AWS

Kafka

Bash

Python/Perl

FIX protocol

SQL/Databases

Trade lifecycle

Communication

JIRA/Confluence

Service Desk

Outils

Docker

JIRA

Confluence

Service Desk tools

Description du poste

Project description

Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

Responsibilities

• Working as part of a Global team ('follow the sun' model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
• Monitor and support end to end transaction flow across the trading platform.
• Quickly identify, analyze, and correct alerts & issues and/or escal to minimize trade flow impact and preempt outages
• Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
• Problem tracking - identify and steer problematic issues through to resolution.
• Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
• Support scheduled changes working with Dev teams.
• Oversee automated processes, scheduled, alerting and regular reporting.
• Manage users' requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
• Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams

SKILLS

Must have

• At least 5+ years of application support experience.
• Comfortable with Client / server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.
• Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
• Detailed practical knowledge of FIX protocol.
• Experience using relational Databases (eg MySQL, MS SQL).
• Good knowledge of trade flow, asset classes and trade life cycle.
• Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.
• Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude.
• Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.
• Ability to articulate complex issues into a high-level summary for senior management.
• Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
• Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.
• Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.

Nice to have

• Scripting - Python\JS\ etc
• Knowledge of databases and associated structures
• Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
• Knowledge of Fix Messaging protocol and setting up FIX connections
• Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
• Experience in supporting order flow management between the trading desk and brokers
• Experience with Javascript will be a huge advantage
• Java applications support background
• Experience with Cloud (AWS) platform
• Experience in building out Geneos monitoring including backend scripting and implement customizable alerting for bespoke / custom alerts.