Temporary Customer Service Officer (3 months)

Maxim's Caterers Limited; Hong Kong; On-site; HKD 83,000 - 138,000; Full time

Job summary

Maxim’s Caterers Limited in Hong Kong is seeking a Temporary Customer Service Officer for a 3-month assignment. You will handle hotline and email inquiries professionally and promptly, and support the team with clerical tasks and feedback follow-up.

The role requires tertiary education or above and at least 3 years of customer service experience, plus strong interpersonal and communication skills. Fluency in English and Chinese is essential, and you should be able to work independently and under

Qualifications

• Tertiary education or above
• At least 3 years relevant experience in Customer Service
• Good interpersonal and communication skills
• Self-motivated, patient and positive
• Able to work independently and under pressure
• Good command of spoken and written English & Chinese

Responsibilities

• Be responsible for ensuring Customer Service hotline and emails enquiries to be handled in a professional and timely manner
• Assist in collecting, handling and following up on customer feedback with related parties
• Provide clerical and administration support to the team
• Assist in ad hoc assignments as when required

Skills

Interpersonal skills

Communication skills

Work under pressure

English & Chinese

Education

Tertiary education or above

Job description

Temporary Customer Service Officer (3 months)

Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafes, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award-winning Hong Kong MX Mooncakes, and is a licensee of Starbucks Coffee, Genki Sushi, IPPUDO, The Cheesecake Factory and Shake Shack in various territories. Altogether, the Group has over 2,000 outlets.

Proud of our heritage and humbled by our success, we are committed to a sustainable and innovative future. To learn more about Maxim’s, visitwww.maxims.com.hk

Responsibilities

Be responsible for ensuring Customer Service hotline and emails enquiries to be handled in a professional and timely manner

Assist in collecting, handling and following up on customer feedback with related parties

Provide clerical and administration support to the team

Assist in ad hoc assignments as when required

Requirements

Tertiary education or above

At least 3 years relevant experience in Customer Service

Good interpersonal and communication skills

Self-motivated, patient and positive

Able to work independently and under pressure

Good command of spoken and written English & Chinese

About Maxim’s Caterers Limited

Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafes, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award-winning Hong Kong MX Mooncakes, and is a licensee of Starbucks Coffee, Genki Sushi, IPPUDO, The Cheesecake Factory and Shake Shack in various territories. Altogether, the Group has over 1,800 outlets.

Proud of our heritage and humbled by our success, we are committed to a sustainable and innovative future. To learn more about Maxim’s,

visit www.maxims.com.hk

About Maxim’s Caterers Limited

Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafes, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award-winning Hong Kong MX Mooncakes, and is a licensee of Starbucks Coffee, Genki Sushi, IPPUDO, The Cheesecake Factory and Shake Shack in various territories. Altogether, the Group has over 1,800 outlets.

Proud of our heritage and humbled by our success, we are committed to a sustainable and innovative future. To learn more about Maxim’s,