Telesales Representative

Zuellig Pharma; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Zuellig Pharma in Hong Kong is seeking a proactive Telesales Representative to drive sales of our pharmaceutical products in the local market. You will be the key voice for our product portfolio, manage outbound client engagement, process orders in our ERP, and collaborate with medical sales teams to ensure a seamless customer experience.

The role requires Cantonese and English proficiency, 2+ years in sales or customer service, and experience with CRM tools.

Qualifications

• HKDSE / Diploma or higher with 2+ years in sales or customer service.
• Fluent Cantonese and English with professional telephone manner.
• Proficiency with CRM tools (Salesforce, Veeva, SAP).
• Self-driven, target-oriented and highly organized.

Responsibilities

• Conduct outbound calls to promote products and generate new sales opportunities.
• Identify customer needs and explain product features and benefits clearly.
• Take customer orders over the phone and input into ERP; track delivery progress.
• Maintain accurate records of customer interactions, pipelines and follow-ups in CRM.
• Collaborate with medical sales teams to share market trends and feedback.

Skills

Communication

Interpersonal

Self-motivated

Organized

Education

Diploma or higher

Tools

Salesforce

Veeva

SAP

Job description

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role

We are seeking a proactive and professional Telesales Representative to drive sales of our pharmaceutical products across the Hong Kong local market. In this role, you will be the key voice representing our product portfolio, managing outbound client engagement, processing sales orders in our internal system, and partnering with our medical sales teams to ensure a seamless customer experience.

What You’ll Do

• Conduct outbound calls to existing and new customers to promote our pharmaceutical products and secure new sales opportunities.
• Identify customer needs and explain product features and benefits in a clear, professional, and convincing manner.
• Take customer orders over the phone, input them accurately into our ERP system, and track the process to ensure timely delivery.
• Maintain clean, accurate, and detailed records of all customer interactions, sales pipelines, and follow-ups in our CRM system.
• Partner closely with medical sales teams to streamline customer support and proactively share market trends and customer feedback.

Must-Have

What Will Make You Successful

• HKDSE / Diploma or above with over 2 years of relevant sales or customer service experience.
• Strong communication and interpersonal skills in both Cantonese and English, with a professional telephone manner and active listening skills.
• Good computer skills with proficiency or experience in using CRM tools (e.g., Salesforce, Veeva, or SAP).
• Self-driven, target-oriented, and highly organized.

Advantage To Have

• With experience in a call center environment or outbound telesales.
• Industry experience in Healthcare, Pharmaceuticals or Medical Devices.

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.
• Personal data collected will be treated in strict confidence and only be used for recruitment purpose. Only shortlisted candidates will be notified.
• Personal data collected will be treated in strict confidence and only be used for recruitment purpose. Only shortlisted candidates will be notified.