Customer Service Representative

Zuellig Pharma; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Inclusive work culture

Total Rewards program

Career development opportunities

Healthcare benefits

Job summary

Zuellig Pharma in Hong Kong is seeking a detail‑oriented Order Processing Assistant to support sales accounts. You will handle incoming inquiries, enter orders, verify accuracy, track deliveries, and maintain records to ensure timely fulfillment.

The role suits a fresh F.5 graduate with 1–2 years’ experience who is customer‑oriented, a team player, and able to work under pressure. SAP experience and a proactive attitude are a plus, with opportunities to grow in a leading healthcare solutions

Qualifications

• F.5 graduate or above with 1–2 years of working experience.
• Customer-oriented, enthusiastic, team player with good telephone skills.
• Self-motivated, able to work under pressure and tight schedules.

Responsibilities

• Handle incoming call / email / fax for the assigned accounts.
• Follow‑up and monitor the whole process of ordering, eg. order entry, delivery follow up, goods return request, credit note entry with different parties.
• Act as a contact point of Sales Team and Customers for ordering arrangement and account maintenance.
• Any other operational duties or ad hoc project as assigned.

Skills

Customer service

Telephone skills

Team player

Under pressure

Education

F.5 graduate

Tools

SAP

Job description

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of The Role:

Responsible for driving customer satisfaction and order fulfillment by monitoring the entire ordering process, including receiving and processing orders, verifying order accuracy, and maintaining order records.

What You’ll Do

• Handle incoming call / email / fax for the assigned accounts
• Follow‑up and monitor the whole process of ordering, eg. order entry, delivery follow up, goods return request, credit note entry with different parties
• Act as a contact point of Sales Team and Customers for ordering arrangement and account maintenance
• Any other operational duties or ad hoc project as assigned

Must-Have

What will make you successful:

• F.5 graduate or above with 1-2 years of working experience
• Customer-oriented, enthusiastic, team player with good telephone skills
• Self‑motivated, able to work under pressure and tight schedules

Advantage To Have

• Experience in customer services or operations areas or logistics operations or sales
• Solid experienced with ERP system such as SAP (or equivalent)

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi‑market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.
• Personal data collected will be treated in strict confidence and only be used for recruitment purpose. Only shortlisted candidates will be notified.