Sales Force Effectiveness and Training Manager

Zuellig Pharma Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Inclusive environment

Diversity & Inclusion

Professional growth

Work-life balance

Total rewards

Job summary

Zuellig Pharma seeks a qualified Sales Force Effectiveness and Training Manager to lead SFE frameworks, harmonize sales operations across channels and deliver frontline training programs. You will optimize coverage, segment customers, and enhance field force performance using CRM systems such as Veeva/Salesforce.

You will design onboarding and capability-building workshops, manage commercial dashboards (Power BI/Tableau), and collaborate with cross-functional teams to ensure compliance and drive

Qualifications

• Bachelor’s degree in Business, Statistics, Supply Chain, or related disciplines.
• Over 5 years in SFE, Commercial Excellence, or Sales Operations within Pharmaceutical, Medical Device, or OTC sectors.
• Experience in creating training content and facilitating capability-building workshops.
• High proficiency in MS Excel, BI tools (Power BI/Tableau), and CRM systems (Veeva/Salesforce).
• Fluent in English and Cantonese with excellent cross-functional stakeholder management skills.

Responsibilities

• Optimize sales targets, customer segmentation, and territory models to maximize field force efficiency.
• Drive CRM adoption (Veeva/Salesforce), track field execution KPIs, and support sales incentive designs.
• Manage commercial dashboards to provide actionable insights for business reviews.
• Identify competency gaps and design/deliver onboarding, consultative selling, and compliance workshops.
• Standardize commercial workflows and ensure strict adherence to healthcare compliance guidelines.

Skills

SFE

Commercial Excellence

Sales Operations

Power BI

Tableau

Veeva/Salesforce

MS Excel

English

Cantonese

Stakeholder management

Education

Bachelor’s degree

Tools

Veeva/Salesforce

Power BI

Tableau

Job description

Sales Force Effectiveness and Training Manager

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role

In this role, you will champion Sales Force Effectiveness (SFE) frameworks, harmonize sales operations across channels, and deliver training programs that elevate consultative selling skills across the frontline sales teams.

What You’ll Do

• Optimize sales targets, customer segmentation, and territory models to maximize field force efficiency.

• Drive CRM adoption (Veeva/Salesforce), track field execution KPIs, and support sales incentive designs.

• Manage commercial dashboards to provide actionable insights for business reviews.

• Identify competency gaps and design/deliver onboarding, consultative selling, and compliance workshops.

• Standardize commercial workflows and ensure strict adherence to healthcare compliance guidelines.

What Will Make You Successful

Must-Have:

• Bachelor’s degree in Business, Statistics, Supply Chain, or related disciplines.

• Over 5 years in SFE, Commercial Excellence, or Sales Operations within the Pharmaceutical, Medical Device, or OTC sectors.

• Experience in creating training content and facilitating capability-building workshops.

• High proficiency in MS Excel, BI tools (Power BI/Tableau), and CRM systems (Veeva/Salesforce).

• Fluent in English and Cantonese with excellent cross-functional stakeholder management skills.

Advantage to Have:

• Prior experience in SFE harmonization or commercial team integration projects.

What We Offer

• Inclusive Environment: We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

• Diversity & Inclusion: We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

• Professional Growth: As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the regional healthcare industry.

• Work-Life Balance: Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

• Total Rewards: Our Total Rewards program is designed to support your overall well-being in every aspect.

Personal data collected will be treated in strict confidence and only be used for recruitment purposes. Only shortlisted candidates will be notified.