Technical Support & Network Operations Engineer

Pacific Century CyberWorks Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Pacific Century CyberWorks Limited seeks an IT Helpdesk Support specialist to assist the operation team with log analysis, remote diagnosis and restoration on established services, and to handle incidents and changes.

Requirements: Bachelor in Electronics or Computer Engineering; networking and server operations knowledge; ITSM familiarity; CCNA or equivalent; and bilingual Chinese/English with strong customer service under pressure.

Qualifications

• Bachelor in Electronics or Computer Engineering or related discipline.
• Networking and server operations knowledge.
• IT service management processes familiarity.
• CCNA or equivalent certification preferred.
• Strong bilingual Chinese/English communication and customer service mindset.

Responsibilities

• Support operation team on log analysis, remote diagnosis and restoration on established services.
• Be responsible for IT Helpdesk activities such as incident, problem and change management.
• Perform preliminary log analysis on security events and incidents.
• Deliver technical support on customer's CPE equipment performance and utilization.

Skills

Networking knowledge

ITSM familiarity

Customer service

Bilingual Chinese/English

Log analysis

Education

Bachelor in Electronics or Computer Engineering

CCNA certification

Job description

Pacific Century CyberWorks Limited seeks an IT Helpdesk Support specialist to assist the operation team with log analysis, remote diagnosis and restoration on established services, and to handle incidents and changes.

Requirements: Bachelor in Electronics or Computer Engineering; networking and server operations knowledge; ITSM familiarity; CCNA or equivalent; and bilingual Chinese/English with strong customer service under pressure.