Technical Support Engineer (Shift Duty)

Swing Consulting Ltd.

Hong Kong

On-site

HKD 223,200 - 334,800

Full time

14 days+

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Job summary

A leading consulting firm in Hong Kong is seeking a Technical Support Engineer to provide 1st Level technical support. Responsibilities include troubleshooting and problem-solving on system, software, hardware, and network issues, as well as conducting system maintenance and health checks. Candidates should possess a Higher Diploma in Computer Studies and have at least 1 year of experience in IT technical support. Availability for shift duty, including weekends and public holidays, is required.

Qualifications

1 years working experience in IT technical support and troubleshooting.
Experience with Linux system administration will be an advantage.
Immediate availability is highly preferred.

Responsibilities

Responsible for 1st Level technical support.
Provide troubleshooting and problem solving on system, software, hardware and network issues.
Investigate production issues and participate in system operation improvement.
Perform system maintenance and health checks.
Shift duty required, able to work weekends, overnight & public holiday.

Skills

Technical troubleshooting

Linux system administration

Self-motivated

Independent

Education

Higher Diploma in Computer Studies

Job description

SW8119 |08 Mar 2021 Technical Support Engineer (Shift Duty)

Responsible for 1st Level technical support
Provide troubleshooting and basic problem solving on system, software, hardware and network issues
Investigate production issues and participate in system operation improvement
Perform system maintenance and health checks
Shift duty require, able to work weekend, overnight & public holiday