Technical Support Analyst

Brunswick Group; Hong Kong; Hybrid; HKD 240,000 - 360,000; Full time

Job summary

Brunswick Group is seeking a hands-on Technical Support Analyst to provide onsite support in Hong Kong and remote support across APAC. You will collaborate with global ICT teams, approved suppliers, and senior stakeholders to ensure reliable user experiences and secure technology usage.

The role focuses on managing joiners/movers/leavers, delivering proactive support, and supporting meetings and video conferences while aligning with information security policies.

Qualifications

• Two years of experience in service desk, desktop support or end‑user computing.
• Experience supporting Windows 11, macOS, Microsoft 365, Teams, Outlook, OneDrive and SharePoint.
• Knowledge of Microsoft Entra ID, Intune and endpoint management; Jamf is a plus.
• Experience supporting laptops, iPhones, printers, meeting-room tech and AV equipment.
• Good understanding of networking basics including Wi‑Fi, VPN, TCP/IP, DNS and DHCP.
• Familiar with ITSM ticketing, asset management and technical documentation.
• Awareness of information security, phishing, MFA and secure handling of company equipment.
• ITIL, Microsoft, CompTIA, Apple or Jamf certifications are desirable but not essential.
• Strong English communication; regional language skills a plus.

Responsibilities

• Provide onsite and remote technical support for the Hong Kong office and APAC region.
• Manage joiners/movers/leavers processes and device lifecycles.
• Log and manage incidents and service requests with clear user communication.
• Coordinate with suppliers, visits and service escalations.
• Support meetings, client events and video conferencing.
• Assist with regional ICT projects and office moves.
• Adhere to information security and data protection policies.

Skills

Service desk experience

English communication

Tools

Windows 11

macOS

Microsoft 365

Teams

Outlook

OneDrive

SharePoint

Microsoft Entra ID

Intune

Jamf

Job description

We are looking for a hands‑on Technical Support Analyst to provide onsite support for our Hong Kong office and remote support across APAC (Tokyo, Beijing, Shanghai, Hong Kong, Singapore, Sydney). You will work with colleagues, global ICT teams and approved suppliers to resolve issues, support workplace technology and deliver a reliable user experience.

This role suits someone who is service‑focused, organised and comfortable supporting senior stakeholders, live meetings and colleagues across different locations and time zones.

About the Role

• Manage ICT activities for joiners, movers and leavers, including device preparation, access checks, induction and equipment recovery.
• Providing onsite and remote technical support.
• Deliver proactive and discreet support to Partners, Directors and other priority users.
• Prepare and support office meetings, client events and video‑conferencing sessions.
• Coordinate local suppliers, support visits, quotations and service escalations.
• Purchase and manage ICT equipment, stock and asset records throughout the device lifecycle.
• Support APAC offices without dedicated onsite ICT resources, coordinating with local contacts and suppliers when required.
• Log and manage incidents and service requests, maintain clear user communication and elevate risks appropriately.
• Contribute to office moves, technology refreshes, service improvements and regional ICT projects.
• Follow information security, data protection and company technology policies at all times

What We’re Looking For

• At least two years of experience in service desk, desktop support or end‑user computing.
• Practical experience supporting Windows 11, macOS, Microsoft 365, Teams, Outlook, OneDrive and SharePoint.
• Working knowledge of Microsoft Entra ID, Intune and endpoint management; Jamf experience is an advantage.
• Experience supporting laptops, iPhones, printers, meeting‑room technology and audio/video conferencing.
• Good understanding of basic networking, Wi‑Fi, VPN, TCP/IP, DNS and DHCP.
• Experience with ITSM ticketing, asset management and technical documentation.
• Awareness of information security, phishing, MFA and secure handling of company equipment.
• ITIL, Microsoft, CompTIA, Apple or Jamf certification is desirable but not essential.
• Outstanding communication skills in English and, ideally, a regional language.

About Brunswick

Brunswick is a global advisory firm. We help companies tackle high‑stakes issues, navigate complex stakeholder relationships, and deliver high‑impact outcomes.

Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.

Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one‑firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.

Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Pleaseread our Global Privacy Notice to understand how your data is managed.