APAC Tech Support Analyst – Onsite & Remote

brunswickgroup

Hong Kong

Hybrid

HKD 240,000 - 400,000

Full time

5 days ago

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Job summary

Brunswick is seeking a hands-on Technical Support Analyst to provide onsite support for our Hong Kong office and remote support across APAC (Tokyo, Beijing, Shanghai, Hong Kong, Singapore, Sydney). You will work with colleagues, global ICT teams and approved suppliers to resolve issues, support workplace technology and deliver a reliable user experience.

This role suits someone who is service-focused, organized and comfortable supporting senior stakeholders, live meetings and colleagues across

Qualifications

Two years minimum experience in service desk, desktop support or end-user computing.
Hands-on support for Windows 11, macOS, Microsoft 365, Teams, Outlook, OneDrive and SharePoint.
Knowledge of Microsoft Entra ID, Intune and endpoint management; Jamf is a plus.
Experience supporting laptops, iPhones, printers, meeting-room tech and AV systems.
Good networking basics: Wi‑Fi, VPN, TCP/IP, DNS, DHCP.
Experience with ITSM tickets, asset management and technical documentation.
Awareness of information security, phishing, MFA and secure handling of equipment.
Certifications in ITIL, Microsoft, CompTIA, Apple or Jamf are desirable.
Excellent English communication; regional language is a plus.

Responsibilities

Provide onsite and remote technical support for HK and APAC clients.
Log and manage incidents and service requests with clear user communication.
Coordinate with suppliers, arrange visits, quotations and escalations.
Support office meetings, events and video conferencing.
Purchase and manage ICT equipment, stock and asset records across lifecycle.
Assist with office moves and technology refreshes; participate in regional ICT projects.
Ensure compliance with information security and data protection policies.