Senior Desktop Support Engineer

Selby Jennings; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Selby Jennings seeks an experienced Senior Desktop Support Engineer to lead end-user technology support for the Hong Kong office. You will partner with global IT, security, infrastructure and engineering teams to ensure reliable local tech operations and drive continuous improvement.

The role requires hands-on leadership, strong Windows/macOS/ mobile support, and expertise in Intune and Jamf, along with Microsoft 365.

Qualifications

• 5+ years in desktop support, end-user computing, or IT support functions.
• Experience in financial services or fast-paced environments.
• Senior escalation point or local IT owner experience.
• Strong Windows, macOS, and mobile device support.
• Hands-on with Intune and Jamf for endpoint management.
• Strong Microsoft 365 knowledge (Outlook/Teams/OneDrive).
• Experience with user provisioning, identity management, and authentication troubleshooting.
• Solid networking knowledge (TCP/IP, DNS, DHCP, VPN, wireless).
• Familiarity with ITSM platforms and SLA-driven support.

Responsibilities

• Lead day-to-day IT support operations for the Hong Kong office.
• Provide deskside and remote support across devices, apps, identity, networking, and collaboration tools.
• Deliver high-touch support for senior stakeholders and business-critical teams.
• Escalate complex issues and coordinate with global technology teams.
• Mentor junior support staff and maintain hands-on ownership.
• Manage onboarding, offboarding, device deployment, inventory, and lifecycle processes.
• Administer endpoint management platforms ensuring security standards.
• Troubleshoot Windows, macOS, iOS, networking, and enterprise apps.
• Maintain conference room tech, AV systems, and meeting spaces.
• Identify recurring issues and drive root-cause fixes with automation/docs.
• Support local technology projects, office initiatives, and vendor management.
• Participate in global emergency support and on-call rotation.

Skills

End-user computing

IT support

Escalation leadership

Communication

Independent work

Education

Degree in IT/CS/Engineering

Tools

Microsoft Intune

Jamf

Microsoft 365

Outlook

Teams

OneDrive

Job description

Role Overview

We are seeking an experienced Senior Desktop Support Engineer to lead end-user technology support for the Hong Kong office. This position will be responsible for delivering a high-quality support experience across the business, partnering closely with global IT, security, infrastructure, and engineering teams while ensuring the reliability of local technology operations. This is a hands‑on role suited to someone who thrives in high-performance environments and enjoys solving complex technical challenges while driving continuous improvement.

Key Responsibilities

• Lead day-to-day IT support operations for the Hong Kong office.
• Provide deskside and remote support across end-user devices, applications, identity management, networking, and collaboration tools.
• Deliver high-touch support for senior stakeholders and business-critical teams.
• Act as the primary escalation point for complex technical issues and coordinate with global technology teams to drive resolution.
• Mentor and provide guidance to junior support staff while maintaining hands‑on technical ownership.
• Manage onboarding, offboarding, device deployment, inventory, asset management, and hardware lifecycle processes.
• Administer and support endpoint management platforms, ensuring compliance and security standards are maintained.
• Troubleshoot Windows, macOS, iOS, networking, and enterprise application issues.
• Maintain conference room technology, AV systems, and meeting space functionality.
• Identify recurring issues, implement root-cause fixes, and improve operational processes through automation and documentation.
• Support local technology projects, office initiatives, business continuity planning, and vendor management.
• Participate in a global emergency support and on-call rotation.

Key Requirements

• 5+ years of experience in desktop support, end-user computing, or IT support functions.
• Previous experience working within financial services, trading, professional services, or other fast-paced environments.
• Experience acting as a senior escalation point, technical lead, or local IT owner.
• Strong knowledge of Windows, macOS, and mobile device support.
• Hands‑on experience with endpoint management solutions such as Microsoft Intune and Jamf.
• Strong understanding of Microsoft 365 technologies, including Outlook, Teams, and OneDrive.
• Experience with user provisioning, identity management, access control, and authentication troubleshooting.
• Solid networking knowledge across TCP/IP, DNS, DHCP, VPN, wireless networks, and connectivity troubleshooting.
• Familiarity with ITSM platforms and SLA-driven support environments.
• Strong communication skills and the ability to support senior stakeholders effectively.
• Proven ability to work independently, prioritize effectively, and take ownership of technical issues through resolution.
• Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.

Nice to Have

• Experience supporting trading desks, investment firms, or other high‑availability environments.
• Previous mentoring or leadership experience within an IT support team.
• Exposure to PowerShell, Python, Bash, or automation initiatives.
• Familiarity with enterprise SaaS and collaboration platforms.
• Relevant certifications such as Microsoft, Apple, Cisco, ITIL, CompTIA, or equivalent.