Technical Service Manager (US Listed Co / Medical Device)

Gfi World; Tsuen Wan; On-site; HKD 600,000 - 900,000; Full time

Job summary

Gfi World, a medical device company, invites applications for a Technical Service Manager to lead its Asia Pacific technical support team and drive service excellence across the region.

The role focuses on developing a robust customer and distributor service plan, delivering cost-efficient operational solutions, and ensuring all service activities comply with the company’s quality processes and contract requirements.

Qualifications

• Bachelor degree in Electronic or Biomedical Engineering.
• 8+ years of engineering experience in medical devices or complex machinery.
• Self-motivated with strong interpersonal and communication skills.
• Strong written and verbal communication.

Responsibilities

• Lead Asia Pacific technical support team (3-4 staff).
• Develop regional customer and distributor service plan.
• Deliver cost-efficient service solutions aligned with quality processes.
• Prepare service documentation as per contract requirements.

Skills

Team Leadership

Technical Support

Customer Planning

Education

Electronic Engineering

Biomedical Engineering

Job description

Technical Service Manager (US Listed Co / Medical Device)

Job Openings Technical Service Manager (US Listed Co / Medical Device)

About the job Technical Service Manager (US Listed Co / Medical Device)

Our client:

Our client is a multi-national Biotech Device manufacturer. They are looking for a high caliber Technical Service Manager to join their energetic team.

Your role:

• Lead and Manage Asia Pacific Technical Support team (Around 3-4 staffs)
• Develop the overall customer and distributor support and service plan within Asia Pacific Region
• Derive cost effective operational service solutions within Technical Support Operations; ensure work is carried out according to company quality processes
• Advocate for engineered solutions to address the needs of the installed base and field service
• Complete service documentation according to the company's specification and requirement of service contract

Requirements:

• Degree holder in Electronic Engineering, Biomedical Engineering or equivalent related subjects
• Minimum 8 years engineering experience to handling the Medical Device or Complex machine
• Self-motivated and proactive, with good interpersonal skills and innovative mind-sets;
• Strong verbal and written communication skills