Technical Manager

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 900,000 - 1,050,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a technical QA leader to oversee the investment banking client’s corporate offices and Colocation Data Center in Hong Kong. You will supervise on-site engineers, ensure compliance with local and global standards, and drive continuous improvement across all technical operations to deliver reliable services.

The role requires strong leadership, contract management, and the ability to coordinate with vendors and clients.

Qualifications

• University degree or equivalent in Building Services, Mechanical, Electrical, or Facilities Management.
• Minimum 5 years of practical experience in Engineering, Data Center Operations, and Management.
• Background in managing complex building systems and critical infrastructure.

Responsibilities

• Transform the Workplace Team of the future.
• Resolve technical issues promptly to maintain service continuity.
• Escalate complex challenges through appropriate channels when required.
• Deliver exceptional service standards with meticulous attention to detail.
• Identify opportunities to improve technical service delivery across the workplace.

Skills

Engineering

Data Center Ops

Facilities Mgmt

Communication

Stakeholder Mgmt

Education

Bachelor's degree in Building Services, Mechanical, Electrical, or Facilities Management

Tools

REWB0 certification

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role:

This position provides technical and contractual quality assurance for an investment banking client's corporate offices and Colocation Data Center (COLO DC) in HongKong. The role encompasses oversight of all technical operations, ensuring compliance with country, regional, and global technical standards. Responsibilities include leading improvement initiatives, managing on‑site technicians, operations staff, and vendor partners, while serving as the technical subject matter expert for complex challenges. The role also supports the regional engineering team in managing the HongKong Colocation Data Center, focusing on master services agreement compliance and ongoing technical compliance monitoring.

What this job involves:

• Transforming to the Workplace Team of the future
• Resolve technical issues promptly to enhance occupant experience and maintain service continuity
• Escalate complex technical challenges through appropriate channels when required
• Deliver exceptional service standards through meticulous attention to detail
• Identify and implement opportunities to improve technical service delivery across the workplace
• Serve as a trusted partner in delivering all GRE requirements aligned with client operations and engineering codes
• Drive continuous improvement initiatives and foster a culture of operational excellence
• Proactively manage technicians and engineers to ensure optimal team performance
• Implement and manage change control processes effectively
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Client/Stakeholder Management
• Meet and exceed all client contract requirements and Key Performance Indicators
• Deliver exceptional service quality as demonstrated through positive client feedback
• Communicate effectively with clients and vendors to create outstanding customer experiences
• Collaborate with all stakeholders to ensure timely delivery of services
• Support the Technical Services Lead in managing client relationships

Leadership / Staff Management/ Team Participation:

• Provide coaching and mentoring to engineers and team members
• Guide staff in developing personal development plans and conduct regular performance reviews
• Encourage knowledge sharing of best practices and innovative ideas within the Workplace Experience Team

Operations & Contract Management:

• Manage, review, and execute all engineering and technical service contracts, including quality assurance and inspections
• Develop and implement building procedures (MOP/SOP/EOP) and performance measures to ensure work accuracy and system reliability
• Implement innovative programs to reduce utility costs, increase productivity, and generate cost savings
• Establish and maintain best‑in‑class maintenance standards and practices across building operations
• Oversee preventive maintenance programs to minimize risk of critical equipment failures
• Contribute to monthly management reports and conduct data analysis as needed
• Assist in preparing strategic plans, budgets, and client reports, including financial reconciliation for service contracts
• Coordinate, manage, and oversee vendors delivering workplace‑related services
• Ensure service deliverables meet established SLAs and KPIs

Safety, Compliance & Risk Management:

• Implement and manage risk and safety work practices to prevent service interruptions
• Maintain all safety procedures, including Crisis Management, Business Continuity, and Emergency Response protocols
• Ensure compliance with statutory regulations on fire, health, and safety standards
• Prepare comprehensive risk assessments for service delivery
• Conduct regular process audits to verify adherence to established procedures
• Respond to critical out‑of‑hours issues and serve as a key team member during emergency situations, site attendance if required

Location & Mobility:

Based on‑site at client offices with mobility required to cover multiple locations as needed.

Location: On‑site – HongKong, SAR, China

Required Skills and Experience:

• University degree or equivalent professional qualification in Building Services, Mechanical Engineering, Electrical Engineering, or Facilities Management
• Minimum 5 years of practical experience in Engineering, Data Center Operations, and Management
• Background in managing complex building systems and critical infrastructure
• REWB0 certification is advantageous but not mandatory
• Excellent verbal and written communication skills
• Strong interpersonal skills to build relationships across diverse teams and key stakeholders
• Strong analytical, organization and administration skills
• Energetic and results‑driven professional who thrives in fast‑paced, dynamic environments
• Highly adaptable and flexible, capable of responding swiftly to evolving client needs and requirements
• Capability in navigating challenging situations while maintaining service excellence
• Location: On‑site –HongKong, SAR, China

Equal‑Opportunity Statement:

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

About JLL:

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.