Technical Account Manager (Post-Sales Management)(Based in HK)

TrendMicro; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Job summary

TrendMicro in Hong Kong seeks a professional to act as a trusted security advisor for assigned Premium Support Program (PSP) accounts. You will report to the TAM Leader and work closely with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.

The ideal candidate should have a minimum of 2 years of experience in the IT industry with proficiency in Cantonese and English, TCP/IP expertise, and strong troubleshooting skills. Join us in enhancing customer experience and solution performance.

Qualifications

• Minimum 2 years of experience in IT-related industry.
• Strong expertise in TCP/IP networking.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Act as a trusted security advisor for assigned Premium Support Program accounts.
• Build and nurture strong relationships with stakeholders.
• Analyze security incidents to improve customer experience.

Skills

Proficiency in Cantonese

Proficiency in English

TCP/IP Networking

Troubleshooting skills

Interpersonal skills

Tools

Microsoft Windows Servers

Linux

VMware vSphere

Job description

Job Responsibilities

Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts. Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions. Build and nurture strong, long‑term relationships with key stakeholders, including customers, internal sales teams, partners, and Trend Micro’s technical experts. Analyze security incidents and product‑related events to drive continuous improvement in customer experience and solution performance.

Qualifications

Minimum 2 years of experience in IT related industry. Proficiency in Cantonese and English, both verbal and written. Hands‑on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere. Strong expertise in TCP/IP networking. Excellent troubleshooting and problem‑solving skills. Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.

Nice to Have

Familiarity with cybersecurity or IT security‑related products. Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS. Knowledge of database administration (MS SQL Server) and shell scripting. Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP are a plus.