Enterprise TAM - Security Solutions & Customer Advocate

TrendMicro; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Job summary

TrendMicro in Hong Kong seeks a professional to act as a trusted security advisor for assigned Premium Support Program (PSP) accounts. You will report to the TAM Leader and work closely with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.

The ideal candidate should have a minimum of 2 years of experience in the IT industry with proficiency in Cantonese and English, TCP/IP expertise, and strong troubleshooting skills. Join us in enhancing customer experience and solution performance.

Qualifications

• Minimum 2 years of experience in IT-related industry.
• Strong expertise in TCP/IP networking.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Act as a trusted security advisor for assigned Premium Support Program accounts.
• Build and nurture strong relationships with stakeholders.
• Analyze security incidents to improve customer experience.

Skills

Proficiency in Cantonese

Proficiency in English

TCP/IP Networking

Troubleshooting skills

Interpersonal skills

Tools

Microsoft Windows Servers

Linux

VMware vSphere

Job description

TrendMicro in Hong Kong seeks a professional to act as a trusted security advisor for assigned Premium Support Program (PSP) accounts. You will report to the TAM Leader and work closely with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.

The ideal candidate should have a minimum of 2 years of experience in the IT industry with proficiency in Cantonese and English, TCP/IP expertise, and strong troubleshooting skills. Join us in enhancing customer experience and solution performance.