Retail Manager

LVMH; Hong Kong; On-site; HKD 420,000 - 650,000; Full time

Job summary

LVMH is seeking a dynamic Retail Leader to drive sales, elevate client experiences and ensure operational excellence across our luxury retail locations. You will implement strategies to achieve targets, analyze market trends, and optimize operations to maximise profitability.

A pivotal role to build and lead a high-performing frontline team with a client-centric culture. The ideal candidate has 5+ years in retail of beauty/luxury products, strong leadership, and a track record of delivering

Qualifications

• Retail management expertise across operations and customer experience.
• Track record in driving sales growth and strategic initiatives.
• Ability to develop retail strategies to capture market share.
• Strong inventory control and merchandising knowledge.
• Proactive market trend analysis and opportunity identification.
• History leading and developing high-performing teams.
• Understanding of retail financial metrics and profitability.
• Excellent stakeholder relationship building skills.
• Customer-centric mindset with focus on loyalty

Responsibilities

• Deploy and implement retail strategies to hit sales targets and objectives.
• Analyze sales data and market trends to identify opportunities for growth.
• Collaborate with cross-function teams and stakeholders to align goals.
• Build, lead and develop frontline teams to deliver exceptional client experiences.
• Provide coaching and performance management to supervisors and managers.
• Foster collaboration, innovation, and engagement across locations.
• Ensure highest level of client service and monitor feedback mechanisms.
• Develop relationships with key clients and optimize brand loyalty.
• Oversee operations, inventory, store layout and visual merchandising.

Skills

Retail Management

Sales Growth

Strategic Retail

Inventory Optimization

Market Trend Analysis

Team Leadership

Financial Oversight

Networking

Customer Service

Education

University degree in Business or related field

Job description

This is a pivotal role responsible for driving sales, enhancing client experiences, and ensuring operational excellence across the retail locations. This role will implement strategies to achieve sales targets, analyze market trends, and optimize retail operations to maximize profitability. A key focus will be on building and leading a high-performing frontline team, fostering a client-centric culture, and establishing strong relationships with key stakeholders. The role demands a proactive individual with an entrepreneurial spirit, excellent communication skills, and a commitment to achieving measurable results while upholding the brand's high standards and values.

Job responsibilities

• Deploy and implement retail strategies to achieve sales targets and business objectives.
• Analyze sales data, market trend and competitor activities to identify business opportunities for growth and improvement such as product category expansion, and product mix aligned to clients/market potential.
• Collaborate with cross-function teams ensure alignment of retail strategies with overall company goals, establish relationship with key partners and stakeholders to develop a strong network that will support the success of the business.

2. Team Management and Development:

• Build, lead, and develop a high-performing frontline team to deliver exceptional client experiences.
• Provide on-going coaching, mentorship, and performance management to Retail Supervisors and Counter Managers to support their growth and success within the assigned area, ensuring the performance management of their teams.
• Foster a positive work environment that promotes collaboration, innovation and employee engagement across all retail locations

3. Client Experience and Satisfaction:

• Ensure the highest level of client service is consistently provided across all retail locations
• Implement and monitor client feedback mechanisms to identify areas for improvement and drive client satisfaction within the region.
• Develop and maintain strong relationships with key clients and stakeholders to enhance brand loyalty and reputation
• Driving trade actions boosting CRM, Events, and VIC strategies by suiting local needs in order to position the maison at the pyramid top of the luxury brands.

4. Operation Excellence and Profitability:

• Oversee retail operations, including inventory management, store layout, and visual merchandising, to maximize efficiency and profitability.
• Ensure compliance to maison standard operation guidelines, corporate Internal Control policies and Audit readiness.

Profile

Your Competencies and Experience (skillset requirements)

• Retail Management Expertise: Possesses a comprehensive understanding of all facets of retail operations, including store management best practices to enhance the customer journey, and a focus on consistently delivering a positive and memorable customer experience.
• Sales Growth & Strategy: Demonstrates a proven ability to drive significant sales growth through the implementation of effective sales strategies, consistently achieving targets, and exceeding expectations. Skills include sales forecasting, performance analysis, and incentive program design.
• Strategic Retail Acumen: Exhibits the ability to contribute to the development and execution of overarching retail strategies, with a focus on maximizing market share, strengthening overall brand presence, and identifying opportunities for expansion and growth within the retail landscape.
• Inventory Optimization: Possesses expertise in meticulously managing stock levels to minimize waste and maximize sales, optimizing inventory turnover rates through data-driven insights, and ensuring efficient and timely stock replenishment processes to meet customer demand effectively.
• Market Trend Analysis: Demonstrates the ability to proactively analyze emerging market trends, identify potential opportunities for business growth, and adapt retail strategies to maintain a competitive edge and capitalize on evolving consumer preferences and market dynamics.
• Team Leadership & Development: Extensive experience in leading, motivating, and developing high-performing retail teams through effective communication, delegation, and performance management. Dedicated to coaching, mentoring, and training frontline employees to enhance their skills, foster a positive work environment, and promote career advancement.
• Financial Oversight: Possesses a strong understanding of key retail financial metrics, including sales performance indicators, profitability analysis, and effective expense management techniques. Able to interpret financial reports, identify areas for improvement, and make informed decisions to drive financial success.
• Adaptability & Networking: Exhibits a high degree of comfort with change, quickly adapting to new situations, technologies, and market conditions. Skilled at building and maintaining strong relationships with key stakeholders, including customers, suppliers, and industry partners, to foster collaboration and drive business growth. A commitment to exceptional customer service and building long‑term customer loyalty is paramount.
• Experience: A university qualification in Business or a related field with more than 5+ years of relevant retail experience in the beauty industry, luxury products, or higher segment consumer goods is preferred. Candidates with less experience will be considered as Assistant Retail Manager.

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.