Team Lead, Business Client Coverage *

ZA Bank Limited; Hong Kong; On-site; HKD 900,000 - 1,600,000; Full time

Job summary

ZA Bank Limited in Hong Kong seeks a Lead Relationship Manager to head the Business Client Coverage team, set objectives and coach the team to meet targets. You will drive deposits, FX, and non-interest income, manage key corporate relationships, and collaborate across Product, Compliance, and Operations to deliver tailored banking solutions.

With 8+ years of RM experience and at least 2 years in people management, you will lead initiatives embracing AI and digital tools to elevate client

Qualifications

• 8+ years of experience as a Relationship Manager within a banking environment.
• At least 2 years of people management experience, leading and developing a team of Relationship Managers.
• Experience in business banking or corporate coverage with exposure to deposit growth, FX and cross-sell.
• Sound commercial judgement and ability to assess the business rationale of corporate clients and approve decisions.
• Exceptional communication and interpersonal skills for strong client relationships.
• Strong problem-solving abilities and ability to work independently.
• Solid understanding of KYC & KYB and AML regulations.
• Demonstrated success in sales achievement.
• Open mindset towards AI and digital adoption in frontline banking, with willingness to drive continuous improvement.

Responsibilities

• Lead and manage a team of Relationship Managers within Business Client Coverage, setting clear performance objectives and coaching the team to deliver against business targets.
• Motivate the team to maximise business growth, driving deposit acquisition, FX volume and non-interest income to achieve the team's and the bank's strategic goals.
• Manage key accounts within the team, providing senior coverage for strategic and complex client relationships and ensuring continuity of service.
• Understand clients' needs and propose tailored banking solutions and services.
• Work with internal stakeholders across Product, FCC, Compliance, CDD and Operations to deliver business banking projects and resolve client requirements in a timely manner.
• Acquire and onboard high-quality clients to enhance the bank's portfolio.
• Continuously review & improve the productivity, turnaround times and the quality of client coverage via the adoption of AI & digital tools.
• Embed a culture of excellence in the team, consistently holding a high standard of client service and encouraging the team to stride for the best outcomes for our clients and the Bank.

Skills

Relationship management

Team leadership

Business banking

Cross-selling

KYC & AML

Client relations

AI adoption

Digital tools

Sales achievement

Strategic thinking

Job description

Lead and manage a team of Relationship Managers within Business Client Coverage, setting clear performance objectives and coaching the team to deliver against business targets.

Motivate the team to maximise business growth, driving deposit acquisition, FX volume and non-interest income to achieve the team's and the bank's strategic goals.

Manage key accounts within the team, providing senior coverage for strategic and complex client relationships and ensuring continuity of service.

Understand clients' needs and propose tailored banking solutions and services.

Work with internal stakeholders across Product, FCC, Compliance, CDD and Operations to deliver business banking projects and resolve client requirements in a timely manner.

Acquire and onboard high-quality clients to enhance the bank's portfolio.

Continuously review & improve the productivity, turnaround times and the quality of client coverage via the adoption of AI & digital tools.

Embed a culture of excellence in the team, consistently holding a high standard of client service and encouraging the team to stride for the best outcomes for our clients and the Bank.

Requirements:

8+ years of experience as a Relationship Manager within a banking environment.

At least 2 years of people management experience, with a proven track record of leading and developing a team of Relationship Managers.

Experience working in a business banking or corporate coverage team, with exposure to deposit growth, FX and cross-sell delivery.

Sound commercial judgement and the ability to assess the business rationale of corporate clients and make sound approval decisions.

Exceptional communication and interpersonal skills, with the ability to build strong client relationships.

Strong problem-solving abilities and capacity to work independently.

Solid understanding of KYC & KYB requirement and AML regulations.

Demonstrated success in sales achievement.

An open and proactive mindset towards AI and digital adoption in frontline banking, with a willingness to drive continuous improvement.

Mandatory Reference Checking Scheme

Mandatory Reference Checking Scheme (MRC Scheme) may be applicable for certain relevant positions. It is a standardised reference-checking arrangement that is designed to support the integrity of "authorized institutions" regulated by the Hong Kong Monetary Authority (HKMA). Pursuant to the MRC scheme, our Bank will conduct a mandatory reference check by requesting information from each relevant former and current employer of applicants. For more details about the MRC Scheme, please visit the website of the Hong Kong Association of Banks: https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.