FX Product Manager, Retail Banking(A233295)

ZA Bank Limited; Hong Kong; On-site; HKD 1,000,000 - 1,300,000; Full time

Job summary

ZA Bank Limited in Hong Kong seeks an FX Product Manager for Retail Banking. You will manage end-to-end user operations for transfers, payments, and currency exchange, including onboarding, support, and issue resolution.

You will craft in-app messages and emails, collaborate with Product, Technology and Marketing to launch user-centric initiatives, and analyze KPIs to drive usability and adoption.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or related field.
• Excellent written and verbal English & Cantonese; Mandarin a plus.
• Experience in user operations, customer experience or product operations in banking/fintech.
• Self-motivated, collaborative, and results-driven in fast-paced settings.
• Strong project management and data-driven decision making.
• Familiarity with CRM tools, marketing automation, or analytics software.
• Knowledge of online payments, cross-border transfers or digital currency exchange is a plus.

Responsibilities

• Manage end-to-end user operations for transfers, payments and currency exchange, including onboarding, transaction support and issue resolution.
• Create and update in-app messages, emails and social content to engage customers on features and updates.
• Collaborate with Product, Technology and Marketing to design, test and launch user-centric initiatives.
• Track, analyze, and report on KPIs to identify opportunities for improvement.
• Develop and maintain operational guidelines and documentation for compliant user support.
• Gather and synthesize user feedback to drive service design improvements.

Skills

User operations

Customer experience

Product operations

Project management

Data analysis

CRM tools

Marketing automation

User analytics

Cross-border payments

Digital currency exchange

Education

Bachelor's degree

Tools

CRM tools

Marketing automation

Analytics software

Job description

FX Product Manager, Retail Banking(A233295)

Manage end-to-end user operations for fund transfers, payments, and currency exchange, including onboarding, transaction support, and issue resolution.

Create and update user communication materials (e.g., in-app messages, emails, social media content) to engage customers on product features and updates.

Collaborate with Product, Technology, and Marketing teams to design, test, and launch user-centric initiatives that enhance service usability and adoption.

Track, analyze, and report on key performance metrics (e.g., user activity, conversion rates, transaction volume) to identify opportunities for improvement.

Develop and maintain operational guidelines and documentation to ensure efficient and compliant user support processes.

Gather and synthesize user feedback to drive continuous improvement in service design and functionality.

Requirements:

Bachelor's degree in Business, Finance, Marketing, or a related field.

Excellent written and verbal communication skills in English and Cantonese; proficiency in Mandarin is a plus.

Prior experience in user operations, customer experience, or product operations within banking, fintech, or financial services is highly preferred.

Self-motivated, collaborative, and result-oriented, with the ability to thrive in a fast-paced environment.

Strong project management and analytical skills, with experience using data to drive decision-making.

Familiarity with CRM tools, marketing automation platforms, or user analytics software is an advantage.

Knowledge of online payment systems, cross-border transfers, or digital currency exchange processes is a plus.

MandatoryReferenceCheckingScheme

MandatoryReferenceCheckingScheme(MRCScheme)maybeapplicableforcertainrelevantpositions.Itisastandardisedreference-checkingarrangementthatisdesignedtosupporttheintegrityof"authorizedinstitutions"regulatedbytheHongKongMonetaryAuthority(HKMA).PursuanttotheMRCscheme,ourBankwillconductamandatoryreferencecheckbyrequestinginformationfromeachrelevantformerandcurrentemployerofapplicants.FormoredetailsabouttheMRCScheme,pleasevisitthewebsiteoftheHongKongAssociationofBanks:https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2

Applicantswhoarenotinvitedforaninterviewwithinthe8weeksaftersubmissionofapplicationmayassumetheirapplicationsareunsuccessful.WemayreviewapplicationsreceivedforsuitabilityforotherpostswithintheCompany.Allpersonaldataprovidedwillbetreatedinstrictconfidenceandusedstrictlyforrecruitmentrelatedpurposesonly.Weshallretainthepersonaldataofunsuccessfulapplicantsforaperiodof24monthsuponreceiptofsuchapplication.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as a product manager?

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.