Associate Relationship Manager, Business Client Coverage (A89851)

ZA Bank Limited; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

ZA Bank Limited in Hong Kong seeks an Associate Relationship Manager for Business Client Coverage to identify business opportunities, promote commercial banking products, and strengthen client relationships through proactive outreach.

You will ensure smooth acquisition of new customers while adhering to HKMA and KYC policies, collaborate with internal teams to tailor solutions, and support the execution of business banking strategies.

Qualifications

• 2–4 years of experience as Relationship Manager or Assistant Relationship Manager in commercial banking.
• Experience with commercial banking and treasury products is advantageous.
• Strong customer-centric mindset with a commitment to delivering high-quality services.

Responsibilities

• Identify business opportunities and promote a range of commercial banking products to drive business growth.
• Enhance customer satisfaction by delivering outstanding service and providing information about products that meet customers' needs.
• Build and maintain relationships with business clients through proactive outreach efforts.
• Oversee the acquisition of new customers while ensuring strict adherence to all internal and external KYC regulations and policies.
• Assist in the effective execution of Business Banking strategies.
• Collaborate with other teams to provide tailored product and service solutions.
• Recognize sales opportunities and cross-sell products to suitable business clients.

Skills

Relationship management

Client outreach

Cross-selling

Communication

Job description

Associate Relationship Manager, Business Client Coverage (A89851)

Identify business opportunities and promote a range of commercial banking products to drive business growth.

Enhance customer satisfaction by delivering outstanding service and providing information about products that meet customers' needs.

Build and maintain relationships with business clients through proactive outreach efforts.

Oversee the acquisition of new customers while ensuring strict adherence to all internal and external KYC (Know Your Customer) regulations and policies.

Assist in the effective execution of Business Banking strategies.

Collaborate with other teams to provide tailored product and service solutions.

Recognize sales opportunities and cross-sell products to suitable businessclients.

Requirements:

2-4 years of experience as Relationship Manager or Assistant Relationship Manager in commercial banking.

Demonstrated banking experience and customer-facing roles; familiarity with commercial banking and treasury products and services is advantageous.

Strong customer-centric mindset with a commitment to delivering high-quality services.

Excellent presentation and communication skills in both written and spoken English and Cantonese; proficiency in Putonghua is a plus.

Self-motivated with the ability to work effectively under pressure.

Mandatory Reference Checking Scheme

Mandatory Reference Checking Scheme (MRC Scheme) may be applicable for certain relevant positions. It is a standardised reference-checking arrangement that is designed to support the integrity of "authorized institutions" regulated by the Hong Kong Monetary Authority (HKMA). Pursuant to the MRC scheme, our Bank will conduct a mandatory reference check by requesting information from each relevant former and current employer of applicants. For more details about the MRC Scheme, please visit the website of the Hong Kong Association of Banks: https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2

Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications are unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.