Tea Program Director: Lead Service & Guest Experience

The Club; Hong Kong; On-site; HKD 335,000 - 603,000; Full time

Job summary

The Club in Hong Kong is seeking a skilled tea sommelier to lead the tea and beverage program. You will oversee a dedicated service team, ensuring impeccable guest experiences and high service standards.

Collaborating with the kitchen to craft menus and hosting Teahouse journeys will be key, along with planning events and maintaining beverage lists. The role requires passion for tea and guest-centric service.

Qualifications

• Experience as tea sommelier in hotel or club operations.

Responsibilities

• Lead and supervise the service team to maintain high customer service standards.
• Provide training and development opportunities for team members to enhance skills and performance.
• Monitor staff performance and provide constructive feedback.
• Ensure guests have a memorable and enjoyable dining experience.
• Handle guest complaints promptly and professionally.
• Collaborate with the kitchen team to update the menu.
• Introduce Teahouse concepts to members highlighting artistry, history and culture.
• Assist in planning and executing special events and functions.
• Maintain tea leaves, wine and beverage lists.

Skills

Tea sommelier

Team leadership

Training & development

Customer service

Menu collaboration

Job description

The Club in Hong Kong is seeking a skilled tea sommelier to lead the tea and beverage program. You will oversee a dedicated service team, ensuring impeccable guest experiences and high service standards.

Collaborating with the kitchen to craft menus and hosting Teahouse journeys will be key, along with planning events and maintaining beverage lists. The role requires passion for tea and guest-centric service.