Systems Support Engineer (24/7 Remote/On-Site)

Daifuku Mechatronics (S) Pte Ltd; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Daifuku Mechatronics (S) Pte Ltd is seeking an IT support professional to provide 24/7 remote and on-site assistance for system breakdowns and maintenance. You will respond to inquiries and perform troubleshooting for software, applications, networks, and IT hardware, while supporting training and post-implementation activities.

Responsibilities include preparing technical docs, configuring PCs/servers, and developing software modules in a dynamic team environment.

Qualifications

• Diploma in Information Technology, Computer Science, Software Engineering, or related discipline.
• Basic knowledge of Java, VB.NET, C#, and Object-Oriented Programming (OOP).
• Basic knowledge of relational databases and SQL (Oracle knowledge is an advantage).
• Basic understanding of PC, server, and IT hardware installation and configuration.
• Strong analytical and troubleshooting skills.
• Good communication and interpersonal skills.
• Willing to travel occasionally for overseas customers’ system breakdown and system maintenance.
• Minimum 1 year of relevant experience preferred.
• Fresh graduates with a positive learning attitude are welcome to apply.

Responsibilities

• Provide 24/7 remote and on-site support for system breakdowns and maintenance services (on a rotational basis).
• Respond to customer enquiries via phone and email.
• Perform first- and second-level troubleshooting for software, application, network, and IT hardware issues.
• Support customer training, system implementation, demonstrations, and post-implementation support.
• Prepare and maintain user manuals, technical documentation, and troubleshooting guides.
• Configure and set up PCs, servers, and related IT peripherals.
• Develop assigned software modules and perform unit/internal testing.
• Assist in on-site software commissioning and deployment activities.
• Collaborate with team members to ensure timely resolution of customer issues.

Skills

Java

VB.NET

C#

OOP

SQL

Troubleshooting

Customer service

Travel willingness

Education

Diploma in Information Technology

Tools

Oracle

Windows Server

Job description

Daifuku Mechatronics (S) Pte Ltd is seeking an IT support professional to provide 24/7 remote and on-site assistance for system breakdowns and maintenance. You will respond to inquiries and perform troubleshooting for software, applications, networks, and IT hardware, while supporting training and post-implementation activities.

Responsibilities include preparing technical docs, configuring PCs/servers, and developing software modules in a dynamic team environment.