Assistant System Engineer (IS-CS)

Daifuku Mechatronics (S) Pte Ltd; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Daifuku Mechatronics (S) Pte Ltd is seeking an IT support professional to provide 24/7 remote and on-site assistance for system breakdowns and maintenance. You will respond to inquiries and perform troubleshooting for software, applications, networks, and IT hardware, while supporting training and post-implementation activities.

Responsibilities include preparing technical docs, configuring PCs/servers, and developing software modules in a dynamic team environment.

Qualifications

• Diploma in Information Technology, Computer Science, Software Engineering, or related discipline.
• Basic knowledge of Java, VB.NET, C#, and Object-Oriented Programming (OOP).
• Basic knowledge of relational databases and SQL (Oracle knowledge is an advantage).
• Basic understanding of PC, server, and IT hardware installation and configuration.
• Strong analytical and troubleshooting skills.
• Good communication and interpersonal skills.
• Willing to travel occasionally for overseas customers’ system breakdown and system maintenance.
• Minimum 1 year of relevant experience preferred.
• Fresh graduates with a positive learning attitude are welcome to apply.

Responsibilities

• Provide 24/7 remote and on-site support for system breakdowns and maintenance services (on a rotational basis).
• Respond to customer enquiries via phone and email.
• Perform first- and second-level troubleshooting for software, application, network, and IT hardware issues.
• Support customer training, system implementation, demonstrations, and post-implementation support.
• Prepare and maintain user manuals, technical documentation, and troubleshooting guides.
• Configure and set up PCs, servers, and related IT peripherals.
• Develop assigned software modules and perform unit/internal testing.
• Assist in on-site software commissioning and deployment activities.
• Collaborate with team members to ensure timely resolution of customer issues.

Skills

Java

VB.NET

C#

OOP

SQL

Troubleshooting

Customer service

Travel willingness

Education

Diploma in Information Technology

Tools

Oracle

Windows Server

Job description

Duties and responsibilities :

• Provide 24/7 remote and on-site support for system breakdowns and maintenance services (on a rotational basis).

• Respond to customer enquiries via phone and email.

• Perform first- and second-level troubleshooting for software, application, network, and IT hardware issues.

• Support customer training, system implementation, demonstrations, and post-implementation support.

• Prepare and maintain user manuals, technical documentation, and troubleshooting guides.

• Configure and set up PCs, servers, and related IT peripherals.

• Develop assigned software modules and perform unit/internal testing.

• Assist in on-site software commissioning and deployment activities.

• Collaborate with team members to ensure timely resolution of customer issues.

Job Requirement :

• Diploma in Information Technology, Computer Science, Software Engineering, or related discipline.

• Basic knowledge of Java, VB.NET, C#, and Object-Oriented Programming (OOP).

• Basic knowledge of relational databases and SQL (Oracle knowledge is an advantage).

• Basic understanding of PC, server, and IT hardware installation and configuration.

• Strong analytical and troubleshooting skills.

• Good communication and interpersonal skills.

• Willing to travel occasionally for overseas customers’ system breakdown and system maintenance.

• Minimum 1 year of relevant experience preferred.

• Fresh graduates with a positive learning attitude are welcome to apply.

Minimum Qualification :

• Diploma in Information Technology

We regret to inform you only shortlisted candidates will be notified.