System Administrator (IT Helpdesk)

Bank of China; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Bank of China (Malaysia) Berhad is seeking a System Administrator (IT Helpdesk) to manage IT helpdesk tickets and respond to user queries via phone, email, and ticket system. The role requires documenting cases and adhering to service levels.

The ideal candidate has an IT degree, good English and Chinese, strong communication skills, and is comfortable working under pressure while delivering timely, accurate support. ITIL knowledge is a plus.

Qualifications

• Degree in Information Technology or related discipline.
• ITIL Foundation is an advantage.
• Strong customer-oriented mindset with excellent communication and interpersonal skills.
• Independent, diligent and responsible, with positive attitude under pressure.
• Familiar with MS Office applications.

Responsibilities

• Manage IT Helpdesk tickets in a timely manner.
• Respond to user calls via phone, email and ticket system.
• Resolve user queries and feedback quickly and effectively.
• Document cases in the Ticket Logging System.
• Adhere to company policies, guidelines and service level standards.

Skills

IT Helpdesk

Customer Service

English-Chinese communication

MS Office

Education

IT degree or related

Job description

System Administrator (IT Helpdesk)

Job No.: 498765

Employment Type: Full time

Departments: Information Technology Department

Job Functions: Information Technology

Job Description:

• Manage IT Helpdesk tickets in a timely manner
• Respond to user call via phone, email and ticket system
• Resolve user queries and feedback quickly and effectively
• Document cases in the Ticket Logging System
• Should adhered to company polices, corresponding guidelines and service level standard

Requirements:

• Degree in Information Technology, Computer related disciplines
• Completion of ITIL Foundation is an advantage
• Strong customer-oriented mindset with excellent communication and interpersonal skills
• Independent, diligent and responsible, with positive attitude under pressure
• Familiar with various MS Office applications
• Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA),you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course.