IT Helpdesk Specialist: Fast, Friendly Support

Bank of China; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Bank of China (Malaysia) Berhad is seeking a System Administrator (IT Helpdesk) to manage IT helpdesk tickets and respond to user queries via phone, email, and ticket system. The role requires documenting cases and adhering to service levels.

The ideal candidate has an IT degree, good English and Chinese, strong communication skills, and is comfortable working under pressure while delivering timely, accurate support. ITIL knowledge is a plus.

Qualifications

• Degree in Information Technology or related discipline.
• ITIL Foundation is an advantage.
• Strong customer-oriented mindset with excellent communication and interpersonal skills.
• Independent, diligent and responsible, with positive attitude under pressure.
• Familiar with MS Office applications.

Responsibilities

• Manage IT Helpdesk tickets in a timely manner.
• Respond to user calls via phone, email and ticket system.
• Resolve user queries and feedback quickly and effectively.
• Document cases in the Ticket Logging System.
• Adhere to company policies, guidelines and service level standards.

Skills

IT Helpdesk

Customer Service

English-Chinese communication

MS Office

Education

IT degree or related

Job description

Bank of China (Malaysia) Berhad is seeking a System Administrator (IT Helpdesk) to manage IT helpdesk tickets and respond to user queries via phone, email, and ticket system. The role requires documenting cases and adhering to service levels.

The ideal candidate has an IT degree, good English and Chinese, strong communication skills, and is comfortable working under pressure while delivering timely, accurate support. ITIL knowledge is a plus.