Support Manager, Wealth Management, IT

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Leadingnation is seeking an Application Support & System Reliability professional in Hong Kong to ensure stability, reliability and continuous improvement of wealth management systems. You will balance proactive reliability engineering with production support across trading and settlement platforms.

The role collaborates with business users, development, infrastructure and vendors to enhance observability, improve incident handling and maintain daily operations with strong operational resilience.

Qualifications

• 8–10 years in application support or reliability/production engineering in financial services.
• Strong incident management, problem management and RCA skills.
• Solid understanding of equity/futures trading systems, settlement flows and market connectivity.

Responsibilities

• Lead system reliability reviews across WM platforms and identify risks and bottlenecks.
• Drive proactive monitoring with defined alerts, thresholds and observability.
• Post-incident review and tracking of corrective actions.
• Design and coordinate BCP and DR testing for readiness and audit compliance.
• Define and track availability, reliability and performance KPIs.
• Collaborate with dev and infra teams to implement fixes, automation and hardening.
• Drive continuous improvements and automation of manual tasks.
• Provide day-to-day application support for WM systems including trading and settlement.
• Manage production incidents with timely resolution and stakeholder communication.
• Liaise with vendors, developers and infrastructure for fixes and enhancements.
• Support user requests including data queries, reporting and workflow updates.
• Plan SIT/UAT and support deployment activities; maintain health checks and monitoring.
• Provide on-call / off-hours support when required.

Skills

Incident management

Root cause analysis

System monitoring

Automation

Batch scheduling

Stakeholder management

Education

Bachelor Degree in Computer Science or related disciplines

Bachelor Degree or higher in Computer Science

Tools

Application monitoring tools

Alerting tools

Batch scheduling

SQL scripting

Job description

Job Description

Position Description

This Application Support & System Reliability role is responsible for ensuring the stability, reliability, and continuous improvement of wealth management systems, while also delivering high-quality application support. The candidate will balance proactive system reliability engineering and application production support, focusing on minimizing system downtime, improving user experience, and strengthening operational resilience.

The role works closely with business users, development teams, infrastructure teams, and vendors to enhance system observability, drive incident management improvements, and maintain stable day-to-day operations across trading and settlement platforms.

Key Areas of Responsibilities

• Lead system reliability reviews across WM platforms (trading, settlement, internet trading, etc.), identifying risks, bottlenecks, and improvement opportunities
• Drive proactive monitoring enhancement, including defining alerts, thresholds, and observability coverage (application, batch, infrastructure)
• Post-incident review and tracking of corrective actions
• Design and coordinate Business Continuity Planning (BCP) and Disaster Recovery (DR) testing, ensuring readiness and audit compliance
• Define and track availability, reliability, and performance KPIs
• Partner with development and infrastructure teams to implement preventive fixes, automation, and system hardening measures
• Drive continuous improvement initiatives, including process optimization, automation of manual tasks, and reduction of recurring incidents
• Provide day-to-day application support for WM systems including equities, futures, options trading, settlement, and Internet channels
• Manage, investigate, and resolve production incidents, ensuring timely resolution and clear communication to stakeholders
• Liaise with vendors, developers, and infrastructure teams to implement fixes and enhancements
• Support user requests, including data queries, reporting, and workflow updates
• Plan and execute system testing (SIT/UAT) and support deployment activities
• Maintain system stability through regular health checks and operational monitoring
• Provide on-call / off-hours support when required

Requirements

• Bachelor Degree or higher in Computer Science or related disciplines
• Around 8- 10 years experience in application support and/or system reliability / production engineering within financial services
• Strong experience in incident management, problem management, and root cause analysis
• Solid understanding of equity / futures trading systems, settlement flows, and market connectivity
• Experience in application monitoring, alerting tools, and operational dashboards (preferred)
• Familiarity with automation, scripting (SQL / scripting languages) and batch scheduling
• Experience coordinating BCP/DR drills, system testing, and change management processes
• Strong stakeholder management skills, able to work with business users, vendors, and internal teams
• Good analytical skills with a proactive and problem-solving mindset
• Strong communication skills in English and Chinese; Mandarin is an advantage