Application Support Engineer – Trading Systems

We+ Asia; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Job summary

We+ Asia is seeking an Application Support Engineer to join its electronic trading support team, delivering front-line production support for equities and derivatives trading platforms across APAC markets.

You will troubleshoot incidents, coordinate deployments, monitor system health, and liaise with traders and developers to maintain high availability. Proficiency with Linux/Unix, Python, scripting, and ITIL practices is essential, with rotating shifts including weekends.

Qualifications

• Bachelor's degree in IT/CS or related field.
• Experience supporting trading applications is preferred.

Responsibilities

• Provide front-line production support for equities and derivatives trading platforms.
• Troubleshoot and diagnose incidents, manage production issues, and assist with deployments.

Skills

Linux/Unix

Python

Trading support

ITIL

Incident management

Scripting

Communication

Teamwork

Education

Bachelor's degree in IT/Computer Science

Tools

Monitoring tools

Batch scheduling systems

Deployment tooling

Job description

We are looking for an Application Support Engineer to join the electronic trading support team of a global banking institution, providing front-line production support for equities and derivatives trading platforms across APAC markets.

In this role, you will work alongside traders and technologists to ensure the stability and performance of mission-critical trading applications in a fast-paced, high-stakes environment. You will be responsible for troubleshooting and diagnosing technical and functional issues, managing production incidents, and supporting system upgrades and deployment activities.

This is an excellent opportunity for a technically-minded support professional with a passion for financial markets and a desire to grow within a prestigious global financial institution.

• Support equities and derivatives trading/pricing applications (Stocks, ETF, Warrants, Options & Futures) across APAC markets on Linux platforms.
• Troubleshoot and diagnose functional and technical issues in the production environment.
• Manage and track daily production problems and user requests; ensure timely resolution and clear communication to stakeholders.
• Report bugs back to local and overseas development teams.
• Handle business-driven or exchange-driven projects, including system enhancements and market-driven change initiatives.
• Conduct system Quality Assurance testing; perform deployment or upgrade of mission-critical trading applications and systems.
• Monitor system performance and operations; proactively identify and address any issues to ensure optimal system availability.
• Follow ITIL Application Support methodology for incident escalation and system change management procedures.
• Provide and maintain system and process documentation.
• Rotational shift duties required (morning/lunch shifts, weekend and holiday support as per roster).
• University degree in Information Technology, Computer Science, or a related discipline.
• Minimum 1-2 years of experience in trading application support, preferably within a financial services or investment banking environment.
• Strong technical and scripting knowledge in Linux/Unix environments.
• Proficiency with Python in both Linux and Windows environments.
• Experience with system monitoring tools.
• Experience with batch scheduling systems.
• Good business knowledge of cash and derivatives products and market rules.
• Knowledge of Equities Derivatives pricing methods is an advantage.
• Strong decision-making and analytical skills.
• Proactive, results-driven, and takes initiative.
• Ability to innovate and solve problems under pressure.
• Strong team player with excellent interpersonal and communication skills.
• Fluent in English (Cantonese/Mandarin a plus).