Supervisor

RED HORSE MASSAGE REFLEXOLOGY; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

RED HORSE MASSAGE REFLEXOLOGY in Hong Kong seeks a capable Massage Shop Supervisor to oversee daily operations, ensure service quality, and maintain high customer satisfaction across all services.

You will supervise therapists and staff, set goals, analyze customer needs, manage inventory and equipment, train the team, monitor costs, and coordinate external relations to boost the shop’s reputation.

Responsibilities

• Daily Operations Management: Fully responsible for the shop’s daily operations, ensuring service quality and customer satisfaction.
• Team Supervision and Guidance: Oversee therapists and service staff, check shift handovers and hygiene, and provide skill coaching.
• Goal Setting and Execution: Develop annual, quarterly, and monthly business goals based on market conditions, and break them down into actionable tasks.
• Customer Relationship Maintenance: Analyze customer needs, optimize service processes, enhance customer experience, and handle complaints or feedback.
• Product and Equipment Management: Manage product inventory, display, and promotions, as well as maintain and inspect equipment for safety.
• Employee Training and Motivation: Organize onboarding training, improve team professional skills, conduct performance evaluations, and implement reward and penalty systems.
• Financial and Cost Control: Monitor shop finances, control operating costs, and ensure profit targets are met.
• External Relations Coordination: Maintain relationships with the community, peers, and local authorities to enhance the shop’s image and influence.

Job description

Core Responsibilities of a Massage Shop Supervisor

Daily Operations Management: Fully responsible for the shop’s daily operations, ensuring service quality and customer satisfaction.

Team Supervision and Guidance: Oversee therapists and service staff, check shift handovers and hygiene, and provide skill coaching.

Goal Setting and Execution: Develop annual, quarterly, and monthly business goals based on market conditions, and break them down into actionable tasks.

Customer Relationship Maintenance: Analyze customer needs, optimize service processes, enhance customer experience, and handle complaints or feedback.

Product and Equipment Management: Manage product inventory, display, and promotions, as well as maintain and inspect equipment for safety.

Employee Training and Motivation: Organize onboarding training, improve team professional skills, conduct performance evaluations, and implement reward and penalty systems.

Financial and Cost Control: Monitor shop finances, control operating costs, and ensure profit targets are met.

External Relations Coordination: Maintain relationships with the community, peers, and local authorities to enhance the shop’s image and influence.