RETAIL MANAGER

UMAR PTE. LTD.; Hong Kong; On-site; HKD 223,000 - 469,000; Full time

Job summary

UMAR PTE. LTD. in Hong Kong is seeking a Salon Store Manager to lead the SPA salon operations, drive sales and ensure profitability through exceptional service and strong team leadership.

You’ll manage daily store activities, train staff, monitor performance, and implement a marketing calendar to increase client retention while upholding sanitation and safety standards. This role requires customer service excellence, organizational prowess, and knowledge of beauty trends; Russian language skills

Qualifications

• Experience in customer service
• Excellent communication and team leadership skills
• Advanced organizational skills to manage staff and salon operations
• General bookkeeping and business finance skills
• Detailed knowledge of the beauty industry and customer needs
• Expertise in nail techniques (French manicures, airbrushing, gel nails)
• Knowledge of cosmetology trends
• Understanding of sanitation and sterilization standards
• Interest in learning about market standards and changes in trends

Responsibilities

• Lead the salon staff team and provide excellent services while maximizing salon profit
• Achieve Sales and Gross Margin targets daily, weekly, monthly, and yearly
• Manage day-to-day operations including opening/closing procedures and customer intake
• Train salon staff on product knowledge and sales
• Monitor skills, procedures, policies, and health regulations
• Schedule staff to ensure adequate salon coverage
• Set and monitor individual and team goals; guide staff growth
• Resolve customer complaints and staff disputes; report profits and expenses
• Prepare and maintain sales, inventory, and customer reports
• Inventory management and maintaining a clean, visually stimulating salon
• Track client retention and adjust service strategy as needed
• Assist in marketing activities and promotional calendars to boost sales

Skills

Russian language

Customer service

Organizational skills

Bookkeeping / finance

Team leadership

Beauty industry knowledge

Nail techniques

Cosmetology trends

Sanitation standards

Market trends learning

Job description

Overview - Manager Beauty salon

The Salon and Retail Store Manager leads, monitors, and analyzes the daily operations of the SPA establishment under their care and is fully accountable for the store's performance and profitability. The Salon Store Manager cultivates a quality team and sustains a healthy, positive team environment that ensures service operations are delivered smoothly.

Responsibilities and Duties

• Lead the salon staff team in providing excellent services and maximizing salon profit
• Achieving Sales and Gross Margin targets on a daily, weekly, monthly and annual basis
• Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures
• Train salon staff in both product and sales
• Monitor and enforce skills/procedures, policy and health regulations
• Schedule staff to ensure adequate coverage for the salon’s needs
• Set individual team member goals and objectives. Monitor staff performance and provide guidance for growth
• Resolve customer complaints and provide solutions to staff disputes
• Account for and report profits and expenses of the salon
• Prepare and maintain sales, inventory and customer reports
• Inventory management
• Keep the salon clean and visually stimulating
• Track and review client retention data and adjust the company's service strategy as necessary
• Assist in implementing marketing activities and carrying out a promotional calendar to increase sales productivity

Qualifications and Skills

• Ability to communicate in Russian language due to Russian speaking clientele salon practice is recommended but not required
• Extensive customer service provider experience
• Advanced organizational skills to manage staff and salon operations
• General bookkeeping and business finance skills
• Excellent communication and team leadership skills
• Detailed knowledge of the beauty industry and customer needs
• Expertise in basic and advanced nail techniques, including French manicures, airbrushing and gel manicures
• Knowledge of cosmetology trends
• Understanding of sanitation and sterilization standards
• Experience in customer service
• Interest and ability to continue learning about market standards and changes in trends

Physical Requirements

• Ability to stand on feet for long periods of time and move quickly to accomplish many tasks

Core Competencies

• People Skills - You are outgoing and have no problem striking up a conversation with complete strangers. You like working in a team environment where you help your peers and they help you!
• Decision Making - You evaluate situations effectively and exercise good judgment when making decisions.
• Passion for excellent customer experiences- You love the SPA environment. You love being active, moving around, handling products, and making people look and feel great!