Strategic Client Lifecycle Lead

Societe Generale; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Societe Generale in Hong Kong seeks an experienced Client Lifecycle Manager to own the end-to-end pre- and post-trade lifecycle relationship for GBIS Strategic and Target clients, coordinating with Front Office, GBTO and control stakeholders.

You will build trusted relationships, lead client reviews, coordinate onboarding, and drive improvements in data integrity and process efficiency while ensuring risk controls and governance. Fluent English required.

Qualifications

• Client facing clarity: provide accurate updates to clients and stakeholders.
• Strong communication and interpersonal skills for fast-paced environments.
• Ability to work in cross-functional teams across Front Office, operations and control.
• Analytical thinking with autonomy and problem-solving.
• Experience with client onboarding/pre-trade/post-trade lifecycle is advantageous.

Responsibilities

• Own the end-to-end pre- and post-trade lifecycle relationship for an assigned portfolio of GBIS Strategic and Target clients validated with the business, acting as a senior point of contact for clients, Front Office and delivery teams.
• Build trusted relationships across client, Front Office, GBTO and control stakeholders; understand the client operating model, priorities, lifecycle setup, open issues and forward agenda.
• Plan and lead client service reviews where applicable for eligible clients, manage client feedback where relevant, translating discussions into decisions and measurable actions.
• Represent CCS and Societe Generale in client meetings and governance forums, and foster collaboration across business lines, functions and regions, where required.
• Coordinate complaints and escalations through containment, clear communication, root-cause analysis, action planning, remediation and sustainable closure, escalating significant issues to senior governance where appropriate.

Skills

Client facing skills

Communication skills

Team collaboration

Analytical skills

Onboarding management

Job description

Societe Generale in Hong Kong seeks an experienced Client Lifecycle Manager to own the end-to-end pre- and post-trade lifecycle relationship for GBIS Strategic and Target clients, coordinating with Front Office, GBTO and control stakeholders.

You will build trusted relationships, lead client reviews, coordinate onboarding, and drive improvements in data integrity and process efficiency while ensuring risk controls and governance. Fluent English required.