Strategic Client Lifecycle Lead

Societe Generale SA; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

Societe Generale SA in Hong Kong seeks an experienced Client Lifecycle Manager to oversee end-to-end pre- and post-trade client relationships for GBIS Strategic and Target clients. You will coordinate with Front Office, Operations, Technology and control partners to ensure seamless onboarding and ongoing service delivery.

The role requires strong client-facing skills, ability to manage governance forums, and a proactive approach to risk and data management.

Qualifications

• Client facing skills – ability to speak to the client and provide accurate updates.
• Strong interpersonal and communication abilities; service mindset and flexibility.
• Ability to work in a fast-paced, demanding environment with team spirit.
• Ability to explain onboarding requirements clearly to clients.
• Understanding of different client structures and processes.
• Analytical, autonomous work style with pressure handling.
• Experience in client-facing capital-markets onboarding, pre/post-trade, or Operations is advantageous.

Responsibilities

• Own end-to-end pre- and post-trade lifecycle relationship for assigned clients.
• Build trusted relationships across client, Front Office, GBTO and control stakeholders.
• Lead client service reviews and translate discussions into actions.
• Represent CCS and Societe Generale in client meetings and governance forums.
• Coordinate complaints and escalations with containment and root-cause analysis.
• Oversee onboarding and offboarding across KYC/AML, Legal, Tax/Regulatory, Credit and data setup.
• Implement and operate control frameworks for onshore oversight of offshore delivery.
• Enable revenue by accelerating time-to-market for tailored pre/post trade solutions.
• Identify recurring incidents and drive root-cause remediation and closure.
• Own data integrity and governance across client referential systems.
• Promote digital tools, automation, and self-service solutions.

Skills

Client facing

Relationship mgmt

Communication

Onboarding

KYC/AML

Governance

Escalations

Data governance

Risk management

Cross-functional

Job description

Societe Generale SA in Hong Kong seeks an experienced Client Lifecycle Manager to oversee end-to-end pre- and post-trade client relationships for GBIS Strategic and Target clients. You will coordinate with Front Office, Operations, Technology and control partners to ensure seamless onboarding and ongoing service delivery.

The role requires strong client-facing skills, ability to manage governance forums, and a proactive approach to risk and data management.